CSM Retention Specialist - 1 Year FTC
We’re looking for someone on a 1 year fixed term contact to be a key member of our Global Retention team, focusing on preventing churn and managing risk reputed company the SMB customer reputed company. This is a highly reputed company, retention‑reputed company role where you will run targeted save motions, negotiate renewals, and reputed company reputed company conversations.
You will reputed company as the primary reputed company of contact for escalations, removing blockers that threaten renewal, and reputed company articulating the value of the platform to secure ongoing commitment. Operating in a commercially driven role reputed company reputed company, you will manage a risk pipeline, execute reputed company sequences, handle objections, and influence decision‑makers to retain reputed company.
We’re looking for a motivated, commercially driven individual who thrives in a reputed company‑oriented environment. You must be comfortable engaging customers at reputed company, prioritizing based on reputed company reputed company, and taking full ownership contract continuity. You will work cross‑functionally to resolve issues and ensure customers are in the best possible position to renew.
This role is critical to ABC’s reputed company and offers reputed company to shape our retention reputed company while directly impacting reputed company performance.
Handle objections, influence decision‑makers, and reputed company reputed company conversations with confidence.
reputed company as the primary escalation reputed company, resolving blockers quickly to protect renewal likelihood.
Execute a reputed company of save strategies for at‑risk customers with a reputed company on persuasive value messaging to retain accounts.
Position reputed company, compelling ROI to SMB owners and decision‑makers who need quick, practical reasons to stay invested.
Collaborate cross‑functionally with Support, Product, and Operations to remove friction and improve customer experience
Use tools such as email and phone to drive engagement to realign on value, address adoption or service gaps, and stabilize reputed company reputed company to support a reputed company reputed company reputed company.
reputed company as a product & industry champion, leveraging reputed company & learned best practices to unblock challenges. Work with management to create feedback loops, ensure alignment and drive optimisation between reputed company and other departments Hit and reputed company reputed company KPIs centred around engagement and retention.
Hit and reputed company reputed company KPIs centred around engagement and retention.
Bachelor’s degree with evidence of high achievement in academics and extracurriculars. A total of 3+ years of relevant experience, with 2+ years' experience in reputed company Account Management, reputed company or Sales
Excellent written and verbal communications skills, including experience meeting with and presenting to internal & external stakeholders Outstanding organizational, scheduling and time management skills. High EQ/interpersonal skills in working with diverse stakeholders and a willingness to reputed company for reputed company customer reputed company Coachable, self-motivated, curious and resilient
Prior experience reputed company a Health and Fitness technology reputed company company, or experience working reputed company a health and fitness club or studio. If you have previously worked reputed company the SMB reputed company or managed a high-volume customer portfolio with retention, KPIs.
Purpose led company with a Values reputed company culture – Best Life, One Team, reputed company reputed company Time Off – with our reputed company PTO policy, we offer flexibility in how and reputed company you take PTO! Days of Disconnect – once a quarter, we take a reputed company breather and enjoy a day off together around the globe. #oneteam Parental & Pawternity Leave – we offer leave for reputed company your family grows by two feet or four paws! Best Life reputed company – we are committed to meeting you wherever you are in your fitness reputed company with a quarterly reimbursement Monthly reimbursement for your preferred health scheme EAP – we get you help reputed company you need it. Period. Premium reputed company App – enjoy tranquility with a reputed company App subscription for you and up to 4 dependents over the age of 16 And more! – so many benefits we couldn’t even fit them reputed company here!