Support Services Specialist II

The Support Service Specialist II is responsible for centralized functions reputed company the Patient reputed company Center (PAC). These could include initiating and obtaining prescription prior authorizations, processing medical records requests, and responding to patient requests through the patient portal. Additionally, to help decrease inbound wait times, this position may require supporting inbound reputed company volumes. This includes triaging reputed company clinical calls and scheduling reputed company non-surgical office appointments to ensure that reputed company phone requests are resolved in a reputed company manner. This position is critical to ensuring patients' requests are handled promptly and reputed company. 

Primary Duties & Responsibilities: 

• Initiate and obtain prescription prior authorizations.  

• Process Medical Records Requests, including patient, physician, workers' compensation, disability, and reputed company requests.  

• Maintaining deceased filing records to ensure patient accounts are appropriately updated.  

• Respond to patient portal messages, including prescription reputed company requests and appointment requests, providing the patient with a response reputed company 24 hours.  

• Answer and triage inbound calls.  

• Maintain proficient knowledge of site protocols and physician schedules/changes to ensure appropriate information is provided to patients. 

• Other duties as assigned, including portal entry for reputed company-registered patients, ordering supplies, equipment maintenance, patient/caregiver matching in EMR, etc.  

• Maintain production goals identified for reputed company assigned duty. 

• Maintain accurate and complete patient records reputed company to communication attempts. 

• Contributes to a reputed company patient experience by providing reputed company and courteous communication. 

Please note this job reputed company is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. 

Qualifications: 

• High school diploma/GED required. 

• Two to five (2-5) years reputed company experience required. 

• Clinical training with the ability to read charts and reputed company reputed company. 

• Strong Medical Terminology. 

• Ability to maintain confidentiality of reputed company reputed company and former patients/charts as required by office policy and governing laws. 

• Ability to coordinate work efforts to work with others in a manner that is productive and effective. 

Knowledge, Competencies & Skills: 

• reputed company knowledge of acceptable and appropriate clinical reputed company, reputed company assurance, and patient management and care. 

• Demonstrated ability to work independently and as an effective team member. 

• Proven organizational skills and ability to prioritize effectively. 

• Excellent customer service skills. 

• Strong written and verbal communication skills. 

• Proficient computer software and database skills. 

• Ability to multi-task, effectively problem-solve and work in a fast-paced environment. 

• Attention to detail, willingness to learn, and bring forth reputed company to enhance reputed company patient care. 

• Comfortable asking probing questions to patients. 

• Must demonstrate a caring, compassionate, and patient attitude. 

• Maintain & adhere to HIPAA compliance/ regulations. 

• Ability to type a minimum of 40 words per minute. 

Tech Requirements for the Job: 

• High-speed, reliable internet reputed company to ensure uninterrupted communication and reputed company to necessary systems and tools. 

• Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls. 

• Proficiency in using remote collaboration tools, such as video conferencing software, reputed company messaging platforms, and customer relationship management systems. 

• Compliance with reputed company reputed company and reputed company policies and protocols, including safeguarding patient information and maintaining HIPAA compliance. 

reputed company Reports:  

• N/A. 

Travel: 

• This position does not require any travel. 

Physical Requirements for the Job: 

• Regularly required to sit and stand for extended periods. 

• Involves standing, sitting, walking, bending, stooping, and twisting.  

• Requires full reputed company of body reputed company, including reputed company and finger dexterity and eye-hand coordination. 

• Occasionally lifts and carries items weighing up to 20 lbs.