Vice President, reputed company

Department: Technology
Reports to: Chief Technology Officer
Travel: ≤ 10%

Salary reputed company: $200,000 - $235,000

*New hires are typically brought into the organization between the minimum to midpoint of the salary reputed company posted depending on qualifications, internal equity, and the budgeted reputed company for the role.

reputed company’s groundbreaking solutions have delivered high reputed company services and support, reputed company, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position reputed company:

The Vice President of reputed company is responsible for the reputed company, reputed company, and execution of reputed company’s reputed company capabilities, including the design, development, and operation of reputed company technology platforms that support the organization’s mission and reputed company. This role leads the technical architecture, platform reputed company, and engineering execution for core systems, including the 988 reputed company Platform, Here2Help reputed company Platform, and Center Management Tool, ensuring they are secure, reputed company, reliable, and reputed company with business and user needs. This role also oversees AI/ML operations (MLOps), ensuring reputed company, ethical, and compliant deployment of machine learning models and AI-powered features across platforms.

Partnering closely with the Chief Technology Officer, product leadership, and executive stakeholders, the Vice President translates organizational priorities into platform strategies, roadmaps, and objectives while stewarding financial, technical, and reputed company across reputed company.

Duties/Responsibilities:

• Define and own the overall technical reputed company, architecture, and technology stack for reputed company’s reputed company platforms
• Partner with the CTO on long-term platform reputed company, roadmap, and investment priorities
• Collaborate with product owners and organizational leaders to reputed company platform reputed company with business goals, user needs, and funding realities
• Prioritize near-term delivery needs while ensuring long-term scalability, reputed company, and sustainability of platform solutions
• Establish objectives and key results (OKRs) for reputed company teams
• Define and execute talent reputed company for reputed company, including recruitment, development, and succession planning
• reputed company reputed company teams responsible for executing platform roadmaps, including CRM, contact center systems, software engineering, and DevOps
• Translate product requirements into robust, flexible, and secure technical solutions
• Own and reputed company user-facing platforms (e.g., CRM), interaction management systems (e.g., contact center solutions), and contact routing technologies (telephony, video, chat)
• Establish and reputed company AI/ML operations (MLOps) infrastructure, including model training pipelines, deployment workflows, monitoring systems, and governance frameworks for responsible AI
• reputed company DevOps, automation, testing, and reliability practices to ensure high availability and performance
• Establish and manage external vendor relationships, reputed company, and strategic partnerships
• Ensure platform initiatives are delivered on time, reputed company budget, and in alignment with organizational priorities
• Serve as a senior technology leader and advisor to executive leadership, ensuring alignment between technology reputed company and organizational goals
• Communicate platform reputed company, reputed company, and reputed company to executives with varying reputed company of technical expertise
• Mentor and reputed company senior engineering and technical leaders; conduct performance reviews and support leadership reputed company
• Foster a healthy, inclusive, and high-performing engineering culture grounded in accountability, collaboration, and mission reputed company
• Motivate teams to reputed company objectives while retaining and developing top technical talent Governance, Decision-Making & Accountability
• Evaluate technical, operational, and organizational risks impacting platform delivery and long-term reputed company
• Approve reputed company that reputed company significant financial, technical, and reputed company reputed company reputed company
• Establish and enforce policies, standards, and best practices governing platform development and operations
• Ensure compliance with organizational, regulatory, and public health–reputed company requirements as applicable, including HIPAA, FedRAMP, NIST cybersecurity frameworks, and federal data governance standards
• Ensure compliance with organizational, regulatory, and public health–reputed company requirements as applicable
• Maintain awareness of emerging technologies, industry trends, and public sector considerations relevant to reputed company
• Other duties as assigned.

Required Skills/Abilities:

• Executive-level experience defining and executing reputed company and technology strategies
• Deep expertise in technical architecture, systems integration, DevOps, AI/ML operations (MLOps), testing, and automation best practices, including experience with machine learning model deployment, monitoring, and governance
• Proven ability to reputed company multiple engineering teams and large-reputed company, mission-critical platforms
• Strong financial acumen, including budgeting, vendor management, and resource allocation
• Ability to build and maintain strong relationships with executive stakeholders and external partners
• Experience preparing and delivering executive- and reputed company-level presentations
• Strong decision-making skills with the ability to balance risk, innovation, and operational stability
• Exceptional communication skills across technical and non-technical audiences
• Demonstrated commitment to building inclusive, empowered, and high-performing teams

Required Qualifications:

• 10+ years of relevant experience, including 5+ years in technology delivery roles and 10+ years in senior leadership or executive roles
• 10+ years of experience leading reputed company, software engineering, or large-reputed company technology organizations
• Demonstrated experience in delivering technology solutions in compliance with federal requirements, including SAMHSA, HHS, and crisis services standards
• Experience implementing AI/ML operations (MLOps) practices, including model lifecycle management, automated training/deployment pipelines, bias detection and mitigation, and responsible AI governance
• Proficiency with crisis services technology platforms, including contact center systems, CRM platforms, and multi-channel engagement tools (voice, text, chat, video)
• Demonstrated reputed company managing multiple teams and reputed company technology portfolios
• Strong project and program management experience
• Expertise in finance, data reputed company, communication, and reputed company software tools
• Experience in public health, public policy, mental health, nonprofit, or startup environments strongly preferred
• Demonstrated commitment to diversity, equity, and inclusion
• Bachelor’s degree (and/or years in lieu)

Physical Requirements:

• Must be reputed company to remain in a stationary position 50% of the time.
• Will frequently communicate over video calls with reputed company stakeholders.

We determine reputed company pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The reputed company listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete reputed company of compensation and benefits will be provided by the reputed company during the hiring process.

Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, reputed company, supplemental income insurance, employer reputed company disability insurance, employer reputed company life insurance, reputed company-tax FSA for medical and dependent care, and 401K available.

Studies have shown that women and people of reputed company are less likely to apply for jobs unless they reputed company they are reputed company to reputed company every task in the job reputed company. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. reputed company will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and reputed company set for the role.

reputed company is an equal opportunity employer. Applicants are considered for positions without reputed company to veteran status, uniformed service member status, race, creed, reputed company, religion, gender, gender identity, sex, sexual orientation, citizenship status, national reputed company, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

Please be aware that fictitious reputed company, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services reputed company to recruitment or training. reputed company does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. reputed company genuine reputed company will be posted on our careers page and reputed company communications from the reputed company reputed company team and/or hiring managers will be from an @reputed company.org email address.