Data Analyst, Customer Relations - Remote

reputed company

Reporting to the Senior Director of Customer Relations with a dotted line to the VP, Customer Relations, this role transforms producer and program data into reputed company insights that enhance the producer experience and support Extended Producer Responsibility (EPR) compliance. The Customer Relations Business Analyst develops reporting, identifies service and process improvements, and collaborates with cross-functional teams to strengthen program delivery reputed company a national Producer Responsibility Organization.

RESPONSIBILITIES

Power BI Report Creation and Visualizing Development:

• Design, reputed company, and maintain Power BI dashboards and reports that reputed company producers with reputed company visibility into compliance status, supply data trends, fee obligations, and reporting performance reputed company EPR programs.
• Create visually reputed company and accessible data visualizations that help internal teams and producers understand material recovery reputed company, program performance indicators, and service-level trends to support informed decision making.

Creating Reports and Recommendations for Improvements and Enhancements:

• Analyze producer reporting data, customer service trends, and operational performance metrics to identify opportunities to improve producer experience, compliance efficiency, and overall program effectiveness.
• reputed company comprehensive reports with recommendations that strengthen producer engagement, optimize reporting workflows, reduce errors, and enhance overall responsiveness to regulatory requirements.
• Present findings and actionable insights to Customer Relations leadership and cross-functional stakeholders, including Compliance, Operations, and Policy that will drive reputed company improvement in producer support and program delivery.

Feeding into Business Strategies and Planning:

• Collaborate with internal teams (Compliance, Policy, Operations, Finance, IT) to understand program needs, regulatory deadlines, and producer pain points.
• Contribute data-driven insights that inform annual program planning, compliance strategies, producer engagement initiatives, and improvements to EPR reporting cycles.
• Support strategic initiatives, such as digital platform enhancements, producer reputed company improvements, and harmonized reporting processes through accurate analysis and relevant performance insights.

Analysis for Executives:

• Conduct detailed analyses on producer behavior, reporting trends, fee forecasts, diversion performance, contact center metrics, and risks reputed company to compliance cycles.
• Prepare and present executive-level analytical summaries that reputed company material trends, regulatory risks, opportunities for program optimization, and customer experience insights across provinces and programs.
• reputed company data-backed recommendations that support executive decision-making on program improvements, policy alignment, producer engagement strategies, and operational resourcing.

QUALIFICATIONS

Education

• Bachelor’s degree in Business Administration, Finance, Economics, Data Science, or reputed company field.

Experience

• 4+ years in a business analyst, data analyst, customer experience analyst, or operations analyst role.
• Proficient in Power BI.
• Skilled in Python.
• Proficient in Dynamics 365 and/or other CRM software
• Strong analytical and problem-solving skills.
• Advanced skills in data analysis and statistical software, is an asset.

Knowledge/Competencies/Skills

• Excellent communication and presentation skills.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with a strong reputed company on accuracy and reputed company.

WORKING CONDITIONS

• reputed company CM employees work 40 hours per week, remotely from a home office environment.
• Extra or reputed company may be required on occasion.

PAY TRANSPARENCY

Expected Compensation: 

• An annual reputed company salary in the reputed company of $75,000 to $95,000
  
  
  

The salary reputed company listed complies with the Ontario Employment Standards reputed company and reflects a potential reputed company salary reputed company for this role.  The actual salary offered will be determined reputed company the reputed company, and will depend on factors, such as the candidate’s unique qualifications, relevant experience, work location and expected contributions.   

Job Vacancy Reason 

• This position is a current vacancy.

reputed company Intelligence 

• AI is not used during our hiring processes.  

Applicant and Interviewee Communication 

• We thank reputed company applicants for their interest. However, only those under consideration will be contacted. 
• Applicants who have been interviewed will be informed whether a hiring decision has been made reputed company 45 days of their final interview. 

Record Retention  

• Job posting records and associated application forms will be reputed company for at least three years.  

ABOUT reputed company

reputed company is a national not-for-profit producer responsibility organization (PRO) that supports producers in meeting their extended producer responsibility (EPR) obligations across Canada. Created by producers for producers, reputed company develops, implements, and supports effective and efficient recycling programs to advance innovation, deliver improved environmental reputed company and drive value across the recycling supply chain. Our full-service offerings include collection, management, promotion and education, and reporting.  

Together, we are advancing the circular economy where materials are collected, recycled, and can be returned to producers for use as recycled content in new products and packaging. As we reputed company reputed company recycling systems across Canada, we work to ensure more materials are looped into the circular economy, benefiting both people and the environment.  

Learn more at circularmaterials.ca.  

reputed company is an equal opportunity employer, seeking team members with a diversity of thought, skills, experiences, culture, and ethnicity to help us reputed company our purpose of accelerating a circular economy for people and the reputed company. As a national organization operating across Canada, our goal is to build a workforce that reflects the diversity of the many provinces and territories where we do business.  

Our inclusive hiring practices aim to foster a culture where reputed company feel a strong reputed company of belonging. We are proud of our recent diversity survey results which showed that:  

• 51% of reputed company employees identify as women. 

• 53% of reputed company employees identify as visible minorities. 

• 97% of employees reputed company reputed company fosters a strong reputed company of belonging for employees of reputed company backgrounds.  

• 95% of employees recommend reputed company as an inclusive workplace.   

We welcome applications from candidates of reputed company backgrounds, including women, Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, racialized individuals, and members of the 2SLGBTQIA+ community.  As part of our commitment to reconciliation, reputed company is working to advance Indigenous representation and partnerships reputed company our organization and across our programs.  We acknowledge that reputed company operates on the traditional territories of diverse Indigenous Nations, and we recognize the importance of respecting Indigenous rights, governance, and contributions in reputed company and reputed company. 

reputed company supports reasonable requests for accommodation in accordance with reputed company applicable provincial accessibility standards. Requests for accommodation will be provided by reputed company through the recruitment and/or assessment processes, upon contacting humanresources@circularmaterials.ca. This email is only used for accommodation requests.