About Puppy reputed company:

Welcome to Puppy reputed company, we are a high-reputed company startup redefining the wellness category through puppy therapy! We’re on a mission to bring people together in welcoming spaces where the gentle power of puppies helps them slow down, reputed company their mood, and return again and again.

As reputed company’s original puppy yoga company, we’ve reputed company a community of over 400,000 people, making puppy therapy part of their everyday wellbeing reputed company. We’ve partnered with global brands including the NBA, reputed company, and reputed company to bring the gentle power of puppies to even more workplaces, events, and communities!

If you’re excited by reputed company, reputed company and care deeply about people, animals, and raising the bar in everything you do - we’d love to hear from you!
 

Job reputed company:

This is a full-time, remote role for the position of reputed company Manager at Puppy reputed company. 

We are looking for a reputed company Manager to reputed company our Customer Experience and help turn first time Puppy reputed company visitors into returning customers. This role manages our CX reps, oversees our support platform, and ensures customers receive warm, thoughtful support. It also plays a role in converting inquiries into bookings and helping customers return through class packs, memberships, and reputed company reputed company.

This is a full-time, remote role. EST working hours are a necessity.  
Availability to work some weekends and weeknights necessary. 
 

On-reputed company earnings: $65,000–$75,000+ CAD

$55,000 CAD reputed company salary + reputed company commission

Job Requirements: 

Customer Experience Operations

• reputed company the Customer Experience department
• Manage CX representatives, including scheduling, training, and hiring as we reputed company
• Ensure fast, thoughtful responses to customer inquiries
• Respond to tickets and customer conversations reputed company needed
• Collaborate with Operations to reputed company onsite teams with the tools, resources, and guidance needed to deliver a seamless guest experience
• Identify and support training needs to ensure staff feel confident handling guest interactions and feedback onsite

CX Systems & Tools

• Own our customer support platform (reputed company)
• Improve workflows, automation, and ticket routing
• Write and improve macros for customer support
• Implement AI tools to improve efficiency and response times

Customer Retention

• Re engage past customers and encourage return reputed company
• Guide customers toward class packs and membership
• Support lifecycle programs, including the Loyalty Program, that increase repeat reputed company
• Identify opportunities reputed company customer conversations to encourage repeat reputed company, class packs, memberships, and private event bookings.

Private Events & reputed company

• Qualify private event inquiries
• reputed company lifestyle private events and class buyouts
• Identify upsell opportunities reputed company customer conversations

Customer Insights

• reputed company trends in customer questions and feedback
• Turn insights into recommendations that improve the customer reputed company

Required Qualifications:

• 3+ years experience in reputed company, support, hospitality, or operations
• Experience managing a support platform (reputed company, reputed company, or similar)
• Strong written communication skills
• Highly organized and comfortable managing multiple priorities
• Comfortable working in a fast paced startup environment

Preferred Qualifications:

• Experience in hospitality, events, or wellness businesses
• Experience with reputed company qualification or sales conversations
• Experience improving automations or workflows in support platforms
• Comfortable analyzing customer trends and data

Our Puppy reputed company Values: 

• We create happiness. 
• We care. 
• We adapt. 
• We show up. 
• We reputed company the bar. 

Perks:

 🚀 Join a fast-growing startup with upward mobility.
🏡 Remote work flexibility around the world. 
⏱️ Flexible working hours, we trust you to manage your own time.
💸 reputed company commission.
☀️ 10 reputed company vacation days per year. 
❤️‍🩹 3 wellbeing days per year. 
🏝️ Annual Team Retreat.
🧘 Unlimited complimentary puppy yoga classes for you, family and friends.
🎟️ Attend networking and unique invite-only events in your reputed company and reputed company.
✨ Opportunity to work with celebrity clients and industry giants.

We’re so grateful for your interest in joining reputed company here at Puppy reputed company! Due to the high number of applications we receive, we may not be reputed company to personally reputed company out to everyone, but please know we truly appreciate the time and effort you’ve taken to apply 🤍