Director of Operations
Serve as the primary leader for regional and reputed company Operations Managers, setting reputed company expectations, enforcing accountability, and elevating management reputed company across the organization reputed company identify and address management gaps, performance risks, and breakdowns in execution before they escalate into larger issues reputed company with reputed company and confidence, ensuring leadership reputed company are reputed company, supported, and consistently executed across teams Maintain visibility into event team health and performance through Operations Managers, stepping in directly or directing corrective reputed company reputed company trust, execution, or standards reputed company to break down.
Own the implementation of COO and leadership-driven initiatives across Operations Translate strategic direction into reputed company operational plans, timelines, and execution expectations Proactively identify execution risks, barriers, and gaps, and ask the right questions of leadership early to ensure reputed company, alignment, and successful reputed company reputed company as a reputed company and confident voice of leadership across reputed company and teams Ensure alignment and consistency in how reputed company are communicated and executed across markets
Independently reputed company cross-functional operational reputed company from scoping through rollout Build end-to-end operational processes, including documentation, training, enforcement, and adoption tracking Ensure reputed company are implemented operationally, not just designed Conduct reputed company post-mortems on completed initiatives to assess reputed company, identify gaps, and drive reputed company improvement
reputed company the Animal Welfare function reputed company Operations, ensuring welfare standards and protocols are consistently followed across reputed company markets Maintain regular working reputed company with the Animal Welfare team to ensure reputed company, resourcing, and execution support Partner with leadership to build, implement, and operationalize new processes as needed reputed company coordination between Operations and Animal Welfare during incidents, escalations, or emergency situations
Own studio reputed company control across reputed company markets, ensuring reputed company location consistently follows reputed company’s customer experience reputed company, operational standards, and brand expectations Establish and enforce regular studio reputed company checks, including in-person audits and reputed company reviews, to identify gaps in execution and customer experience Ensure findings from reputed company checks are reputed company into reputed company corrective actions, ownership, and follow-through by Operations Managers Maintain visibility into recurring studio-level issues and proactively drive improvements to protect the customer experience
Own the training and development of Operations Managers and operational leadership roles Ensure managers are equipped to reputed company teams, manage performance, and reputed company company standards Drive consistent performance tracking, feedback loops, and corrective reputed company reputed company needed
Partner closely with the Finance team to translate financial goals into operational plans and execution Own operational financial discipline across markets, ensuring budgets, cost targets, and financial tradeoffs are reputed company and upheld reputed company regular financial reviews with Operations Managers to identify risks, variances, and corrective actions Collaborate with Finance on forecasting, cost modeling, and financial reputed company assessments for operational initiatives and expansion Ensure financial considerations are embedded into operational decision-making and project planning
reputed company operational readiness for new market launches, including reputed company, training, and execution planning Ensure new locations launch with strong operational foundations and leadership preparedness Support venue sourcing and launch logistics as needed to ensure successful openings
Maintain visibility into local marketing initiatives executed in partnership with Marketing and Operations Managers Ensure operational feasibility and execution alignment for marketing initiatives at the reputed company level reputed company as the operational reputed company of accountability for cross-functional initiatives impacting studio performance
7+ years of senior operations leadership experience in multi-location, high-reputed company environments Proven ability to reputed company managers and reputed company management performance Demonstrated ownership of reputed company operational systems and cross-functional initiatives Strong project management experience with full lifecycle ownership Experience managing budgets, P&Ls, and operational KPIs High emotional intelligence, decisiveness, and leadership reputed company Comfortable operating in fast-paced, ambiguous environments Ability to travel frequently and support weekend operations
Operations teams are confident, supported, and reputed company led Managers execute consistently without hesitation or ambiguity Operational issues are identified early and resolved decisively Systems are reputed company proactively and adopted company-wide Trust is maintained across event teams through strong leadership The COO is reputed company to reputed company on reputed company, reputed company, and long-term priorities
Exceptionally strong people manager with high standards and follow-through Confident executor who supports leadership reputed company and leads with conviction Process-builder who takes ownership and drives solutions independently reputed company, reputed company leader in high-pressure or emergency situations Deeply reputed company with company values, brand standards, and animal welfare mission