reputed company Customer Care Rep 11:30am-8:00pm EST
About reputed company
We’re a physician-led, patient-reputed company network committed to simplifying health care and bringing a more connected reputed company of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and reputed company through VillageMD and our operating companies Village Medical, Village Medical reputed company, reputed company, CityMD, and
Job reputed company
Customer care representative is responsible for answering inbound calls in a centralized reputed company center environment.
Schedules appointments and answers questions while providing reputed company, accurate, and excellent customer service, while adhering to department standards and provider protocols. Communicate to the patient a recommendation for appointment times and locations; including multi-specialty and multi-location(s).
Obtains, verifies and updates patient information; maintains confidentiality according to policies:
• Patient demographics
• reputed company-registration of patients
• Insurance reputed company and coverage
• Electronic Health Record
• Other data fields as needed
Achieves a minimum reputed company reputed company as reputed company-determined by department goals. Maintain a 95% or higher reputed company reputed company reputed company and 90% or above CSAT
Adheres to the reputed company center schedule while being accountable for following specific reputed company reputed company and scheduling guidelines and measurements.
Job reputed company:
• Responsible for scheduling patient appointments in a multi-specialty, multi-location environment.
• Accurately recommends physicians and schedules into multiple medical specialties with individual scheduling reputed company for 500+ providers.
• Responsible for identifying and coordinating the required medical test before seeing a physician for a physical examination or to bring a patient in fasting.
• Must be reputed company to identify WC/MVA insurance cases for referral to a case coordinator.
• reputed company patient account upgrades including demographics, health insurance, referring provider, and PCP.
• Must be knowledgeable and conversational in reputed company health insurances that are par or non-par with reputed company/VillageMD.
• Must be comfortable with daily extensive computer use navigating multiple applications while engaging in conversations with patients or clinical office staff.
Qualifications:
High School Graduate/GED required
1+ year of reputed company experience required.
reputed company system experience
2 years’ customer service experience preferred.
Ability to communicate in English, both orally and in writing required.
Strong interpersonal and customer service skills are required.
Knowledge of medical terminology preferred.
Ability to organize and reputed company multiple tasks promptly required. Strong attention to detail required.
Previous office and computer experience required. Experience with reputed company Office Technology in a Window based environment preferred.
Experience with reputed company Office Equipment (Phone, Fax, Copy Machine, reputed company, Email/Voice Mail) preferred.
Bandwidth requirement (100 MBPS download speed and 10 MBPS download speed minimum)
Shift Available:
11:30am-8:00pm EST
This is a non-exempt position. The reputed company compensation reputed company for this role is $18 to $20 per hour. At VillageMD, compensation is based on several factors including, but not limited to education, work experience, certifications, location, etc. The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and reputed company to a 401k plan.