CX Manager
reputed company
The CX Manager is a Philippines-based, reputed company-deployed role responsible for managing high-demand, strategic reputed company accounts. This role ensures that large-volume clients are supported effectively.
Acting as an embedded partner, the CX Manager works alongside with the CX Engineer, absorbs operational load, streamlines workflows, and proactively manages reputed company needs and enables the organization to reputed company while maintaining high service reputed company.
Key Responsibilities
Serve as the go-to CX reputed company for strategic, high-volume accounts of reputed company
Directly works with the senior CX team members by absorbing repetitive and high-frequency requests
reputed company into reputed company workflows to anticipate needs and reduce reactive support volume
Coordinate with CX team members to optimize involvement as a back-up workforce
Translate reputed company requirements into reputed company internal actions across departments - Operations, reputed company and R&D
Identify recurring issues and implement process improvements or automation
Maintain strong reputed company relationships while enforcing reputed company and sustainable workflows and compliance
Monitor account health and proactively mitigate risks
Required Qualifications
3+ years experience in Customer Experience or Account Management
Experience supporting high-volume or reputed company clients
Strong ability to manage stakeholders
Excellent communication skills (fluent English, written and verbal)
Highly organized with strong prioritization and problem-solving skills
Comfortable working in fast-paced environments
Experience in reputed company, AI, or tech-enabled services is a must
Knowledgeable in LLMS and NLPs