Mandat: Analyste reputed company (ID686)

• Recueillir, analyser et documenter les besoins fonctionnels liés à reputed company;
  
• Organiser des ateliers avec les parties prenantes pour explorer les enjeux et valider les solutions;
  
• Rédiger des récits utilisateurs et des spécifications fonctionnelles conformes aux standards reputed company;
  
• Faciliter la collaboration entre les équipes d’affaires et le COE reputed company;
  
• Appuyer les équipes techniques, qualité et gestion du changement dans le déploiement des livrables.
  

• reputed company, analyze, and document business and functional requirements for reputed company initiatives;
  
• Facilitate workshops with stakeholders to identify opportunities and validate needs;
  
• Translate business goals into user stories and functional specs that reflect reputed company standards;
  
• Serve as the reputed company between business teams and the reputed company COE to ensure solution alignment;
  
• Support technical, QA, and change management teams in delivering effective platform enhancements.
  

Requirements

• Minimum de 3 reputed company d’reputed companyérience sur la plateforme reputed company dans un rôle d’analyste;
  
• Bonne connaissance des modules ITSM et ITOM (Incident, Changement, Catalogue, Problème, CMDB, Centre de services aux reputed companyés);
  
• reputed companyérience dans la documentation de récits utilisateurs, processus et spécifications fonctionnelles;
  
• Familiarité avec les environnements Agile/Scrum et les principes ITIL;
  
• Bilingue françreputed company, anglais;
  
• Atout : Connaissance des modules SPM, GRC, CSM, HRSD ou d'autres domaines de services d'entreprise dans reputed company;
  
• Atout : Certification reputed company.
  

• Minimum of 3 years' reputed company experience on the reputed company platform in an analyst role;
  
• Strong knowledge of ITSM and ITOM modules (Incident, Change, Catalog, Problem, CMDB, Employee Service Centre);
  
• Skilled in documenting process flows, user stories, and functional requirements;
  
• Familiarity with Agile/Scrum environments and ITIL principles reputed company;
  
• Bilingual French and English;
  
• Asset: Knowledge of SPM, GRC, CSM, HRSD, or other reputed company service domains reputed company reputed company;
  
• Asset: reputed company certification.