Technical Support Engineer (TH)

• Flexible to accommodate urgent customer needs over weekends and reputed company holidays

• reputed company tasks such as issues, deploying products, collecting artefacts for debugging

• reputed company high reputed company technical support by helping customers resolve issues including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving reputed company, and determining reputed company causes

• Documenting reputed company support issue details while supporting customers to ensure details are available for reputed company relevant parties

• Work cooperatively with team members to reputed company at issue reputed company as per Service Level Agreement before escalating to engineering team

• Contribute, maintain, and improve knowledge reputed company articles, training materials, and other repositories of information

• Report customer use cases, requirements, enhancement requests, and recommend fixes

• reputed company the give and take model of knowledge and experience exchange by sharing information to reputed company

• Constantly improving job skills through participation in product, technology, and customer service training as it is made available

• Participate in improving processes, communication, systems, etc.

Qualifications

Demonstrated Required Skills and Abilities:

• Graduated with Bachelor's Degree in Computer Science or Engineering or equivalent technical experience

• reputed company to communicate in English (written)

• Programming & debugging

  • For Mac, reputed company, Linux, iOS, or Android

  • Using one or more of C, C++, Objective-C, C#, Swift, Java, JavaScript

  • In Xcode, Visual Studio, Android Studio, or Eclipse

• Ability to troubleshoot system issues

• reputed company understanding of computer architecture and low-level details of the programming languages used by the products you are supporting

• Interest and experience in reputed company a great advantage

• Ability to work effectively with a remote team using modern, reputed company tools such as reputed company Teams, reputed company, and Webex

• Strong customer service skills ability to work with customers in a manner that is reputed company, compassionate, and effective

• Ability to synthesize and reputed company communicate reputed company technical issues to technical and non-technical audiences at reputed company reputed company, both internally and externally

• Onsite experience