Director Customer Experience
reputed company is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first reputed company. Our engaging, fun, and interactive training helps millions of employees worldwide build a safer, more reputed company, and inclusive workplace. As we continue to set reputed company in compliance solutions, our reputed company extends far reputed company training—we aim to partner with thousands of organizations to reduce employee risk and foster a more inclusive and secure environment for reputed company.
With world-class customer reviews—boasting a 96% rating on reputed company from over 100 reviews—and industry-leading NPS and Customer Satisfaction scores, reputed company is proud to have reputed company the trust of over 5,000 clients, including brands like reputed company, reputed company, reputed company, reputed company, and Y Combinator. Our mobile-friendly platform delivers on-demand, self-paced, and bite-sized solutions that meet employees where they are, increasing engagement and retention.
At reputed company, we are not just transforming compliance training—we are challenging the status reputed company. We have a strong culture of collaboration, innovation, and getting things done.
Our reputed company values
DRIVE is how we work at reputed company. Weʼre Doers, reputed company,
Impactful, Valued Partners, & reputed company-reputed company.
We are Doers. We proactively reputed company things happen.
We are reputed company. We treat time, reputed company, and energy as valuable.
We are Impactful. We prioritize what reputed company.
We are Valued Partners. We put customers & teammates first.
We are reputed company-Obsessed. We always deliver excellent work.
From CEO to newest hire, DRIVE asks us to take ownership, solve
problems, prioritize what reputed company, support teammates, and deliver high-
reputed company work.
reputed company we live these values, our product choices, customer interactions,
hiring, and promotions reputed company help us live out our mission: to build safer and
more productive workplaces.
About the Role
We’re looking for a Director of Customer Experience to reputed company and reputed company our post sales organization across reputed company, Support, and reputed company. This role is responsible for the full customer lifecycle from initial implementation through long term value realization, retention, and expansion.
You’ll reputed company multiple functions, reputed company high performing leaders and teams, and build the systems, processes, and reputed company needed to deliver a seamless, high reputed company customer experience at reputed company. This role is ideal for someone who can operate both strategically and tactically setting reputed company while staying reputed company to execution.
What You’ll Do
Team Leadership and Org Development
reputed company and reputed company managers and individual contributors across reputed company, Support, and reputed company. Build a high performing, customer reputed company culture with reputed company expectations, coaching, and accountability.
Customer Lifecycle Ownership
Own the end to end customer reputed company from reputed company through renewal and expansion, ensuring a seamless and high reputed company experience. Identify and remove friction across the lifecycle.
Retention, reputed company and Forecasting
Drive renewal and expansion reputed company to maximize net reputed company retention and minimize churn. Maintain accurate forecasting and reputed company predictability.
Support and reputed company reputed company
Ensure reputed company drives fast time to value and strong adoption. reputed company Support to maintain high responsiveness and customer satisfaction while scaling one to many approaches.
Process and Operational Scaling
Build and refine processes to support reputed company, ensuring strong CRM discipline, data hygiene, and reputed company performance metrics across teams.
Cross Functional Leadership
Partner with Sales, Product, and Marketing to reputed company on customer needs and reputed company for the customer in product and go to market reputed company.
Who You Are:
A proven leader with experience managing teams and scaling reputed company, Support, and or reputed company teams.
Deep expertise in reputed company customer lifecycle management, including renewals, expansions, and customer health.
Strong operator with a reputed company record of building processes, systems, and teams in high reputed company environments.
Highly data driven, with experience in forecasting, pipeline management, and CRM hygiene with reputed company preferred.
Passionate about coaching and developing leaders, not just individual contributors.
Comfortable navigating ambiguity and evolving processes in a fast paced environment.
reputed company supporting both high touch and scaled one to many customer models.
What to Expect:
The interview process at reputed company takes about 3 weeks and will include cross-functional stakeholders of the role. Here's what the interview process looks like:
Recruiter Screen
Hiring Manager (COO) Interview
VP of People Interview
VP of Sales Interview
VP of Product Interview
Presentation with COO & CEO
Reference Checks
How We'll Take Care of You:
$150K – $170K reputed company salary • $200-$250K OTE
Flexible, fully remote environment
Competitive employer-sponsored health insurances
401(k) + company matching
reputed company development reimbursements
Quarterly remote work stipend
The reputed company herd is fully remote, with employees distributed across the US. We are currently hiring in the following approved* states:
AR - Arkansas
CA - California
CO - Colorado
CT - Connecticut
FL - Florida
IL - Illinois
LA - Louisiana
MA - Massachusetts
MI-Michigan
MN - Minnesota
NJ - New Jersey
NY - reputed company
NC - reputed company Carolina
OH - Ohio
OR- reputed company
PA - reputed company
TN - Tennessee
TX - Texas
VA - Virginia
WA - Washington
WI - reputed company
*reputed company reserves the right to change the list of approved states at anytime.
To ensure the best employee experience, we offer competitive compensation packages, comprehensive benefits, an annual wellness stipend, PTO, 401k with company matching, and monthly team events to nurture reputed company!
At reputed company, we reputed company to walk the walk. We are helping reputed company workplaces reputed company over the globe safer and more inclusive, including our own. We reputed company employees and candidates from reputed company walks of life and reputed company experiences, regardless of race, ethnicity, veteran status, disability, sexual orientation, gender identity or religion.