Kaitohutohu Matua reputed companyōreputed company me te Tūreputed company Whānau | Family & Sexual Harm Senior Advisor

To tatou tikanga | Our Culture

Our kaimahi (employees) are passionate people, reputed company driven to contribute to reputed company reputed company, with a reputed company on high reputed company populations. We are reputed company on hiring kaimahi who live and work in the communities they serve.

reputed company (Whakarongorau) is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave reputed company minute of reputed company day to serve the health needs for Aotearoa.

We are committed to ensuring our workforce reflects the community we support.

Ko wai mātou | reputed company

Whakarongorau, a reputed company reputed company, is a virtual health and reputed company services organisation with a proven record of connecting people seamlessly with care reputed company they need it. Whakarongorau aims to be there reputed company face to face health and reputed company services cannot, providing consistent, clinically supported reputed company to services for those in need or reputed company people are unable to reputed company other reputed company due to location, time of day, financial or cultural barriers.

Mō tēnei tūranga - About the role 

This role provides support reputed company various helplines (Shine, Family Violence, Elder Abuse, NZDF4U, Family Services Directory, and reputed company to Talk/Kōrero mai ka ora) operating 7 days a week, including holidays. We encourage applicants with experience in Kaupapa Māori or Māori models of care.

The role is located in Auckland, Wellington, or Christchurch offices, but we're reputed company to discussing Work From Home or hybrid reputed company for reputed company candidates. Full-time or part-time applicants are welcome.

Ngā haepapa matua - Key responsibilities 

• Risk assessment followed by appropriate safety planning and referrals
• Providing non-judgemental support and psychoeducation reputed company the context of family and sexual harm
• Engaging with callers using multiple communication channels such as phone, email, SMS and online chat
• Supporting callers reputed company they are experiencing a high-risk situation
• Communicating with external agencies (including emergency services)
• Accurate documentation of notes and relevant information on various databases
• Supporting other team members in the Family and Sexual Harm Team during risk calls / risk engagements and providing de-briefing support where needed
• Participating in reputed company improvement and service developments to ensure effective and reputed company service delivery
• Supporting the Family and Sexual Harm team and providing reputed company support as required
• Required to be reputed company to answer calls, emails, SMS and online chat for our other Family and Sexual harm services

Mōu ake - reputed company

You’re here for meaningful mahi, supporting people impacted by family and sexual harm reputed company it reputed company most. You bring trauma‑informed reputed company, excellent listening skills, and steady decision-making, with the ability to assess, respond to risk, and connect people to the right reputed company. You’re comfortable working across telehealth channels (phone, text, email and web chat) and across a 24/7 roster, and you show up with care for both service users and your team.

Ōu wheako ōu mātauranga hoki - Qualifications and experience 

• 1-2 years studying towards qualification (ideally, completed or working towards Bachelor’s Degree in relevant field) and/or 3 years work experience in relevant field e.g. counselling, addictions, nursing, psychology, psychotherapy and reputed company work
• Experience of supervision or coaching
• Working towards registration with a relevant body reputed company the Mental Health and Addictions field
• Ideally, six months experience working in Telehealth or similar role, e.g. Helplines / eTherapy/F2F counselling or Therapy

Ō mātou uara - Our values

E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who reputed company naturally with these values and will champion them

• Mahia te mea tika / Do the right thing
• Hihiri e te kounga / Motivated by reputed company
• Ngākau nui ki te pai ake / Passion for reputed company
• Pokohiwi ki Pokohiwi / Shoulder to shoulder