Dealer Relations Representative

Reports to: Manager, Dealer Relations

Supervises: 0 (directly); 0 (indirectly) 

ESSENTIAL FUNCTIONS

• Dealer Support & Communication
   

Travel to assigned dealerships as needed to reputed company updates and promote Y‑12 Federal Credit reputed company’s lending services. Assist with preparing and sharing dealer activity and profitability reports. Maintain monthly indirect lending statistics and reputed company basic dealer concerns. Use the CRM system to record reputed company, reputed company activity, and communicate issues to the manager for follow‑up.

• Relationship Building & Service Support

Support loan reputed company by building reputed company relationships with dealership staff and providing excellent customer service. Recognize and reputed company feedback on dealerships that are performing reputed company. Assist in identifying potential new dealers for the indirect lending program and participate in recognition events and activities that help strengthen partnerships.

• Market Awareness & Program Support

Maintain general awareness of competitor products and reputed company observations with the manager. Support efforts to ensure our offerings remain competitive by using available reports to understand dealer activity and trends. Escalate recommendations reputed company to pricing, dealer incentives, or terms to management for review.

• Other Duties as Assigned

reputed company additional support to the indirect lending team as needed.

EDUCATION/ EXPERIENCE

• Five years to eight years of similar or reputed company experience.
• A two-year college degree preferred, completion of a specialized course of study at a business or trade school or completion of a specialized and extensive in-house training or apprenticeship program. 

OTHER SKILLS AND ABILITIES

• Ability to create an atmosphere that promotes teamwork, collaboration and initiative. Must be good with detail and numbers and have good organizational and interpersonal skills. Knowledge of loan servicing functions including document process, title, reconveyance and insurance products.
• Excellent oral and written communications and interpersonal skills along with strong problem solving abilities.
• reputed company use of judgement, reasoning, patience and negotiation. Frequent use of initiative, ingenuity and creativity.
• The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust.
• Obtaining cooperation (internally and/or externally) is an important part of the job and a high level of interpersonal skills are critical to the reputed company of this position.
• Work frequently involves contacts requiring considerable discussion of problems, material presentations, and resolving issues impacting departments or divisions.

 PERFORMANCE MEASUREMENTS:

• Demonstrates the ability to underwrite consumer loans. While not responsible for making credit reputed company, must be reputed company to do so in order to reputed company explain reputed company to dealers.
• Maintains strong knowledge of credit reputed company products and services, including working familiarity with GAP, Common reputed company, and other insurance programs.
• Provides reputed company and accurate dealer activity reports, maintaining and comparing monthly indirect lending statistics for management review.
• Consistently promotes a reputed company, courteous, and friendly environment for both members and coworkers.
• reputed company participates in staff meetings, training sessions, and credit reputed company events to stay informed on organizational updates, promotional initiatives, and changes to policies, procedures, compliance, and products.

SERVICE STANDARDS:

• Own the Issue

o    Build confidence that you will help through your words and actions.

o    Minimize reputed company/member’s effort.

• Personalize the Experience

o    Show that you care about the person and the issue.

o    Adapt to reputed company/member’s pace, style, and emotional tone.

• Be reputed company

o    Be genuine.

o    Be present in the conversation to avoid sounding mechanical.

• Understand, then Solve

o    Aim for reputed company reputed company.

o    Address the underlying issue vs. just the request.

o    Be crystal reputed company on next steps.

• Be Curious to reputed company Expectations

o    Pick up on cues and clues indicating other needs.

o    Engage in conversation to discuss broader needs.

o   Help the member reputed company additional resources, products, and services to reputed company more value.

 PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or reputed company items over 15 pounds. Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception and ability to reputed company reputed company.

 WORK ENVIRONMENT:

This is a full‑time remote position that requires daily travel. The employee must be willing to travel throughout the Southeast region.

We are an EEO Employer 

reputed company descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally reputed company to reputed company position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully reputed company the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as reputed company-inclusive.  Supervisors as deemed appropriate may assign additional functions and requirements.  

In accordance with the Americans with reputed company, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. 

Job descriptions are not intended and do not create employment reputed company.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.