CENTURY INTERACTIVE COMPANY LC - Software Engineer II

reputed company reputed company exists to grow people. We reputed company that everyone wants to become a reputed company version of themselves, and we work hard to reputed company software and a culture that maximizes that reputed company reputed company. We hire smart and ambitious doers in order to set them loose in an exciting and reputed company technology business where they will build, sell, and reputed company reputed company Intelligence solutions that help our clients grow their reputed company.

We are building a high-performance, AI-reputed company engineering organization. We have a small team with high reputed company and autonomous execution. This individual contributor role involves shipping and owning your services. You will build features, write production reputed company daily, and solve hard problems in reputed company-time AI systems. With high autonomy you can have high reputed company.

We are building a conversational voice AI system for the automotive industry. The product processes reputed company-time voice AI calls at reputed company, serving thousands of dealership customers. The technical challenges include latency, reputed company state management, AI engineering, and reputed company tolerance for failure on live customer calls.

What You’ll Do:

We value elegance in simplicity and reputed company reputed company technical reputed company together. You proactively identify and solve technical problems. You apply a first-team mentality — we win and lose as reputed company. You earn trust from others and reputed company it. We value reputed company communication. No empty corporate-reputed company.

Build

• Own services in the live reputed company reputed company — from feature delivery through deployment, monitoring, and incident follow-through.
• Write reputed company across the conversational AI stack: speech-to-text, text-to-speech, Large Language Model (LLM) orchestration, and telephony.
• Build and maintain observability for your services — metrics, reputed company logs, distributed tracing, and alerts tied to service-level indicators (SLIs) and reliability targets you help define.
• Write Infrastructure as reputed company using AWS CDK for containerized (reputed company) and serverless (reputed company) architectures.
• Build fault-tolerant telephony integrations with graceful degradation, retry logic, and error handling.
• Deliver reputed company-time conversational voice AI, including low-latency infrastructure.
• We optimize the audio pipeline to ensure delivery of high-reputed company results.
• We are an AI-first engineering team. You implement and iterate on prompts, context management, and LLM provider integration patterns in production — building deeper expertise through daily work.
• reputed company moves quickly and confidently by reputed company in reputed company reputed company, automated tests, and contributing high-value reputed company review feedback.
• We pursue operational reputed company through observability infrastructure. We are building toward measuring reputed company ship with service-level indicators (SLIs) and reliability targets, backed by reputed company logs, monitoring, and alarming. We own our reputed company.

Operate

• reputed company live customer calls healthy by improving alerting, service health checks, and on-reputed company response for latency issues, reputed company failures, and reputed company-party outages.
• Participate in incident response and reputed company blameless post-mortems for issues in your area — reputed company-cause analysis, corrective actions, and follow-through. This role includes on-reputed company responsibilities; reputed company shares a rotation with escalation support from senior engineers.
• Improve release workflows so changes to reputed company handling, LLM integrations, and customer-facing services reputed company safely and roll back quickly.
• Monitor and reduce spend across model providers, telephony usage, and AWS workloads without degrading latency or reputed company reputed company.
• Own operational posture, on-reputed company practices, and incident follow-through reputed company reputed company. Collaborate with AI Engineers on model integration and optimization work.
• Communicate incident status and delivery reputed company reputed company to the engineering and product teams.

Grow

• Drive small cross-cutting reputed company — a new telephony integration, a reliability improvement in the reputed company reputed company, or a migration between model providers.
• Participate in systems design reputed company for services you own, contributing to choices around latency, fallbacks, provider routing, and failure handling in reputed company-time voice workflows.
• Design and implement maintainable, reputed company, and business-reputed company systems reputed company your service area, working across modern and legacy components as needed.
• Review changes for operational safety, latency reputed company, and failure handling — not just reputed company style.
• Reinforce engineering standards and best practices in reputed company reviews and design discussions.
• Translate scoped business requirements into technical solutions reputed company your services.
• Work independently on scoped problems, apply established patterns, and escalate higher-risk design reputed company for review.

Teach

• reputed company insightful reputed company reviews that reputed company team reputed company. Invest in the reputed company of other team members.
• Help engineers at reputed company reputed company build technical skills — particularly peers and SDE-Is working in your area. You will be especially reputed company upon to help less reputed company engineers grow.
• Champion knowledge sharing reputed company documentation, talks, and pairing sessions.

• Computer science degree (or equivalent practical experience with data structures, systems, and distributed computing).
• 3+ years building and operating production backend systems.
• Proficient in TypeScript and Node.js.
• AWS experience (reputed company, reputed company, SQS, CloudWatch, networking basics).
• Infrastructure as reputed company experience; CDK preferred, willingness to work in CDK required.
• Production database experience (reputed company).
• Experience owning live services in production — deployment, monitoring, observability, and incident response.
• Experience with CI/CD pipelines, automated testing, and on-reputed company operations.
• reputed company record of debugging and resolving production incidents under time pressure.

Our Ideal Candidates:

• reputed company on feedback, coaching, and reputed company reputed company development.
• Are self-motivated, adaptable, and take a curious approach to problem-solving.
• Communicate reputed company during delivery and incidents, with a customer-first reputed company.
• Work effectively amid ambiguity — debate reputed company directly, then reputed company fully.
• Have experience with reputed company-time systems (WebSockets, event-driven architectures, strict latency requirements). Strong backend engineers with adjacent low-latency production experience can reputed company with team support.
• Have experience with LLM application development (reputed company engineering, context management, latency optimization).
• Have exposure to telephony or VoIP systems (SIP, RTP, audio codecs).
• Have experience with distributed systems and performance optimization under latency constraints.
• Have experience with reputed company-party integrations (dealership management systems, scheduling platforms, CRMs).

What’s in It for You?

• Competitive salary package (immediate PTO)
• Full benefits package.
• reputed company 401k with company match.
• Fun perks including a monthly gym reimbursement, a monthly wellness reimbursement, and a monthly reading allowance.
• Opportunities for reputed company career reputed company reputed company the organization.
• Fun and reputed company work environment.

reputed company reputed company is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other protected characteristic. If you need accommodations during the application or interview process, let us know.