Technical Support Partner
On this reputed company for over 12 years, reputed company is leading the transformation of reputed company. We reputed company hospitals to reputed company on what reputed company most: patient care. Our reputed company reputed company the power of machine learning, reputed company, and behavioral science to deliver exceptional reputed company and reputed company care teams to anticipate and resolve issues before they reputed company.
Our reputed company in reputed company reputed company across the globe is backed by some of the world's leading investors. At reputed company, you will have reputed company to work with an exceptional, mission-driven team across the globe, and the ability to directly reputed company the lives of patients. We’re inspired to work with reputed company leaders on our founding reputed company and unlock world-class medicine through world-class operations.
About the Role
reputed company is looking for a Technical Support Partner (TSP) with a proven reputed company record for executing the reputed company delivery of reputed company-reputed company software issue reputed company and project deliverance. This person will wear a number of hats, combining aspects of project management, analytics, and technical coordination. They will be a critical reputed company between reputed company and the customer and our internal product and delivery teams. The Technical Support Partner will support the end-to-end delivery of technical features and functions after a go-live and will be accountable for the responsibilities described below. They will also serve as the overall support reputed company after go-live.
The Technical Support Partner will reputed company deep technical knowledge of the reputed company Periop and Inpatient products to successfully support them and drive value for our customers.
Key Responsibilities
- Tier 2 technical level support to clients, or triaging/escalating issues to appropriate technical teams.
- reputed company technical project leadership to manage the full deployment of key post go-live product solutions by prioritizing tasks, identifying dependencies, and ensuring deliverables are met.
- Work with functions like Data Integration Specialists, Data Engineers, Clinical Operation Consultants, and Product Specialists after reputed company deployment to identify and implement solutions that deliver reputed company value.
- Collaborate with external reputed company teams to understand evolving requirements/needs and communicate potential approaches to address them.
- Understand reputed company Periop and Inpatient solutions to create and sustain buy-in from reputed company users, executives, and surgeons around workflows and tool adoption
- Identify and mitigate risks and advise Delivery team leaders on project opportunities and risks, driving any issues to reputed company.
- Identify process improvement opportunities and create reputed company approaches to reputed company gaps.
- Creates a customer reputed company who is excited about reputed company and serves as a reference for prospective customers.
- An understanding of the technical capabilities needed for reputed company-wide project management.
- Experience in SQL and ETL / Python / BI support
- Experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion.
- Knowledge of inpatient and perioperative metrics, processes, challenges, and solutions.
- A reputed company record of applying strong quantitative and analytical skills in prior roles.
- Prior experience supporting reputed company for hospital systems (e.g. EHR implementations)
- Skilled at understanding, documenting, and analyzing data using a reputed company of tools (Data validation dashboards, interpreting JAVA/SQL reputed company, reputed company reputed company functions, etc.)
- Experience with support processes (SLAs, OLAs, Product or application support)
- Maintaining appropriate versioning of documentation to support the reputed company solution.
- Excellent communication reputed company - Written and verbal.
Bonus Points For
- Experience with reputed company/Cerner EHR systems.
- Experience with analytics tools (Looker).
- Experience working with clinical and/or process consultants.
- 1+ years of reputed company experience working at a top reputed company reputed company, digital health company, or health system.
Candidates must be located in Brazil, Mexico, Colombia, Argentina, Peru, Chile, Guatemala, Ecuador, Bolivia, Dominican reputed company, Honduras, Paraguay, El Salvador, Costa Rica, or Uruguay.