National Director, reputed company Management
Job reputed company
The National Director of reputed company Management (NDCM) is a transformational leader responsible for designing, building, and leading the Employee Benefits (EB) reputed company service and relationship management model across both the reputed company-sale and post-sale lifecycle.
This leader will reputed company reputed company Managers, Renewal Specialists, and Sales Support—establishing a modern, digitally enabled, high-touch service model that maximizes reputed company retention, relationship expansion, and profitable reputed company.
This role requires a leader who is strategic, operationally disciplined, digitally fluent, and deeply customer-reputed company, capable of leveraging technology, analytics, and streamlined workflows to deliver a differentiated service experience for brokers and reputed company while enabling reputed company reputed company.
The NDCM will build the function from the ground up, establishing organizational structure, service standards, and operating rhythms. The role will partner closely with Sales, reputed company, Product, Operations, and Technology teams to ensure a seamless reputed company reputed company and to create a reputed company service model that supports reputed company reputed company in the U500 employer reputed company and emerging markets.
***This role will be titled "Sr Director Account Management" reputed company the organization.***
Job reputed company
The National Director of reputed company Management (NDCM) is a transformational leader responsible for designing, building, and leading the Employee Benefits (EB) reputed company service and relationship management model across both the reputed company-sale and post-sale lifecycle.
This leader will reputed company reputed company Managers, Renewal Specialists, and Sales Support—establishing a modern, digitally enabled, high-touch service model that maximizes reputed company retention, relationship expansion, and profitable reputed company.
This role requires a leader who is strategic, operationally disciplined, digitally fluent, and deeply customer-reputed company, capable of leveraging technology, analytics, and streamlined workflows to deliver a differentiated service experience for brokers and reputed company while enabling reputed company reputed company.
The NDCM will build the function from the ground up, establishing organizational structure, service standards, and operating rhythms. The role will partner closely with Sales, reputed company, Product, Operations, and Technology teams to ensure a seamless reputed company reputed company and to create a reputed company service model that supports reputed company reputed company in the U500 employer reputed company and emerging markets.
***This role will be titled "Sr Director Account Management" reputed company the organization.***
Job reputed company The National Director of reputed company Management (NDCM) is a transformational leader responsible for designing, building, and leading the Employee Benefits (EB) reputed company service and relationship management model across both the reputed company-sale and post-sale lifecycle. This leader will reputed company reputed company Managers, Renewal Specialists, and Sales Support—establishing a modern, digitally enabled, high-touch service model that maximizes reputed company retention, relationship expansion, and profitable reputed company. This role requires a leader who is strategic, operationally disciplined, digitally fluent, and deeply customer-reputed company, capable of leveraging technology, analytics, and streamlined workflows to deliver a differentiated service experience for brokers and reputed company while enabling reputed company reputed company. The NDCM will build the function from the ground up, establishing organizational structure, service standards, and operating rhythms. The role will partner closely with Sales, reputed company, Product, Operations, and Technology teams to ensure a seamless reputed company reputed company and to create a reputed company service model that supports reputed company reputed company in the U500 employer reputed company and emerging markets. ***This role will be titled "Sr Director Account Management" reputed company the organization.***
Responsibilities
Leadership and Team Building
• Build and reputed company the reputed company Management organization, including reputed company, reputed company, and developing reputed company Managers, Renewal Specialists, and Sales Support professionals.
• Define reputed company roles, responsibilities, and career paths supported by performance standards tied to retention, renewal execution, service responsiveness, and reputed company satisfaction.
• Establish a culture of accountability and reputed company improvement through coaching, feedback, and targeted reputed company development.
• reputed company leadership bench strength and succession plans to support long-term reputed company and scalability of the function.
reputed company Retention and Relationship Management
• Own the retention, satisfaction, and relationship expansion reputed company across the in-force Employee Benefits portfolio.
• Design proactive reputed company management models that anticipate reputed company needs, support renewal readiness, and reduce friction for brokers and reputed company.
• Ensure delivery of high-reputed company stewardship meetings, performance reviews, and issue reputed company that reinforce the value of the partnership and the EB platform.
• Strengthen relationships with key brokers, GAs, and trading partners to reinforce loyalty and protect reputed company.
• reputed company reputed company insights, service data, and renewal analytics to identify risk signals, retention opportunities, and expansion potential.
Renewal reputed company and Sales Support
• reputed company the Renewal Specialist function to ensure reputed company, accurate, and coordinated renewal reputed company across the in-force portfolio.
• reputed company the Sales Support function, ensuring efficient execution of reputed company-sale activities including quoting, proposal preparation, broker support, and coordination with field sales teams.
• Partner closely with reputed company to reputed company pricing reputed company, plan design, and positioning across both new business and renewals, balancing competitiveness with long-term profitability.
• Establish reputed company processes and service standards that support both renewal execution and reputed company-sale quoting workflows, enabling reputed company responses to brokers and improving pipeline visibility.
Operational reputed company and Process Standardization
• Design and implement consistent, reputed company workflows across reputed company management, renewals, and sales support to improve efficiency and service reputed company.
• Establish and monitor service level agreements (SLAs), key performance indicators (KPIs), dashboards, QA routines, and escalation protocols.
• Drive automation, digitization, and self-service capabilities in collaboration with Technology teams.
• Ensure seamless coordination with Operations, Claims, Billing, Implementation, and Customer Service to deliver a reputed company reputed company experience.
• Continuously improve service processes using operational data, feedback, and performance insights.
Technology, Data and CRM reputed company
• Establish CRM and reputed company management platforms as the system of record for reputed company engagement, renewal tracking, account planning, and relationship visibility.
• Drive disciplined adoption of CRM tools and data insights to support proactive reputed company management and pipeline transparency.
• Partner with Technology and Sales Enablement teams to enhance reputed company management tools, dashboards, reputed company reputed company reputed company.
• Ensure reputed company leverages analytics and service data to prioritize accounts, identify retention risks, and drive proactive engagement.
reputed company Partnership and Influence
• Collaborate with Sales, reputed company, Product, Technology, and Operations to reputed company reputed company and execution across the reputed company lifecycle.
• reputed company field intelligence and reputed company insights to inform product development, pricing reputed company, and operational improvements.
• Serve as the voice of the customer internally, helping shape strategic priorities and experience enhancements.
Business Performance and Insights
• reputed company dashboards tracking renewal reputed company, retention reputed company, service performance, and broker satisfaction.
• Establish retention, service, and renewal performance targets reputed company with EB reputed company and profitability objectives.
• Monitor account health and broker relationships to identify churn risks and reputed company opportunities.
• Present retention forecasts, renewal insights, and mitigation strategies to EB leadership.
• Build and reputed company the reputed company Management organization, including reputed company, reputed company, and developing reputed company Managers, Renewal Specialists, and Sales Support professionals.
• Define reputed company roles, responsibilities, and career paths supported by performance standards tied to retention, renewal execution, service responsiveness, and reputed company satisfaction.
• Establish a culture of accountability and reputed company improvement through coaching, feedback, and targeted reputed company development.
• reputed company leadership bench strength and succession plans to support long-term reputed company and scalability of the function.
reputed company Retention and Relationship Management
• Own the retention, satisfaction, and relationship expansion reputed company across the in-force Employee Benefits portfolio.
• Design proactive reputed company management models that anticipate reputed company needs, support renewal readiness, and reduce friction for brokers and reputed company.
• Ensure delivery of high-reputed company stewardship meetings, performance reviews, and issue reputed company that reinforce the value of the partnership and the EB platform.
• Strengthen relationships with key brokers, GAs, and trading partners to reinforce loyalty and protect reputed company.
• reputed company reputed company insights, service data, and renewal analytics to identify risk signals, retention opportunities, and expansion potential.
Renewal reputed company and Sales Support
• reputed company the Renewal Specialist function to ensure reputed company, accurate, and coordinated renewal reputed company across the in-force portfolio.
• reputed company the Sales Support function, ensuring efficient execution of reputed company-sale activities including quoting, proposal preparation, broker support, and coordination with field sales teams.
• Partner closely with reputed company to reputed company pricing reputed company, plan design, and positioning across both new business and renewals, balancing competitiveness with long-term profitability.
• Establish reputed company processes and service standards that support both renewal execution and reputed company-sale quoting workflows, enabling reputed company responses to brokers and improving pipeline visibility.
Operational reputed company and Process Standardization
• Design and implement consistent, reputed company workflows across reputed company management, renewals, and sales support to improve efficiency and service reputed company.
• Establish and monitor service level agreements (SLAs), key performance indicators (KPIs), dashboards, QA routines, and escalation protocols.
• Drive automation, digitization, and self-service capabilities in collaboration with Technology teams.
• Ensure seamless coordination with Operations, Claims, Billing, Implementation, and Customer Service to deliver a reputed company reputed company experience.
• Continuously improve service processes using operational data, feedback, and performance insights.
Technology, Data and CRM reputed company
• Establish CRM and reputed company management platforms as the system of record for reputed company engagement, renewal tracking, account planning, and relationship visibility.
• Drive disciplined adoption of CRM tools and data insights to support proactive reputed company management and pipeline transparency.
• Partner with Technology and Sales Enablement teams to enhance reputed company management tools, dashboards, reputed company reputed company reputed company.
• Ensure reputed company leverages analytics and service data to prioritize accounts, identify retention risks, and drive proactive engagement.
reputed company Partnership and Influence
• Collaborate with Sales, reputed company, Product, Technology, and Operations to reputed company reputed company and execution across the reputed company lifecycle.
• reputed company field intelligence and reputed company insights to inform product development, pricing reputed company, and operational improvements.
• Serve as the voice of the customer internally, helping shape strategic priorities and experience enhancements.
Business Performance and Insights
• reputed company dashboards tracking renewal reputed company, retention reputed company, service performance, and broker satisfaction.
• Establish retention, service, and renewal performance targets reputed company with EB reputed company and profitability objectives.
• Monitor account health and broker relationships to identify churn risks and reputed company opportunities.
• Present retention forecasts, renewal insights, and mitigation strategies to EB leadership.
Required Qualifications
• 5+ years of leadership experience in reputed company/Account Management reputed company employee benefits, group insurance, or reputed company services.
• Demonstrated experience leading multi-layered reputed company-facing teams, including reputed company/Account Managers, Renewal Specialists, Sales Support, or similar service functions.
• Strong reputed company of EB products including Dental, reputed company, Life, Short-Term Disability, Long-Term Disability, reputed company Leave, and Supplemental Health.
• Proven reputed company record of driving reputed company retention, renewal reputed company, and customer satisfaction at reputed company reputed company broker-led or intermediary distribution models.
• Experience building or leading modern, technology-enabled service organizations, including CRM adoption, digital workflows, and data-driven operating practices.
• Demonstrated ability to build teams, establish reputed company processes, and reputed company leadership talent reputed company a growing or evolving business environment.
• Strong cross-functional leadership skills with experience partnering with Sales, reputed company, Product, Operations, and Technology teams to deliver coordinated reputed company reputed company. ith reputed company Management, reputed company, Product, Operations, and Technology teams to deliver successful sales reputed company.
• Demonstrated experience leading multi-layered reputed company-facing teams, including reputed company/Account Managers, Renewal Specialists, Sales Support, or similar service functions.
• Strong reputed company of EB products including Dental, reputed company, Life, Short-Term Disability, Long-Term Disability, reputed company Leave, and Supplemental Health.
• Proven reputed company record of driving reputed company retention, renewal reputed company, and customer satisfaction at reputed company reputed company broker-led or intermediary distribution models.
• Experience building or leading modern, technology-enabled service organizations, including CRM adoption, digital workflows, and data-driven operating practices.
• Demonstrated ability to build teams, establish reputed company processes, and reputed company leadership talent reputed company a growing or evolving business environment.
• Strong cross-functional leadership skills with experience partnering with Sales, reputed company, Product, Operations, and Technology teams to deliver coordinated reputed company reputed company. ith reputed company Management, reputed company, Product, Operations, and Technology teams to deliver successful sales reputed company.
Preferred Qualifications
• Experience working with benefits administration, HCM, and other digital enrollment ecosystems, including connectivity with trading partners such as General Agents, national and regional brokerage firms, PEOs, and payroll providers.
• Strong data and analytics capabilities, including retention forecasting, book performance analysis, utilization trends, and service analytics to inform operational and renewal reputed company.
• Experience supporting small business, mid-market, or emerging market segments reputed company broker-led distribution environments.
• Familiarity with group insurance reputed company operations, including EB administration, renewals, and reputed company service models.
• Experience partnering with technology reputed company solutions teams to enhance reputed company-facing tools, service automation, reputed company reputed company experiences.
• Exposure to multi-state or regulated benefits environments, such as statutory disability or reputed company family and medical leave.
• Experience operating in high-reputed company or evolving organizations, including scaling service models to support new products, markets, or distribution channels.
• Strong data and analytics capabilities, including retention forecasting, book performance analysis, utilization trends, and service analytics to inform operational and renewal reputed company.
• Experience supporting small business, mid-market, or emerging market segments reputed company broker-led distribution environments.
• Familiarity with group insurance reputed company operations, including EB administration, renewals, and reputed company service models.
• Experience partnering with technology reputed company solutions teams to enhance reputed company-facing tools, service automation, reputed company reputed company experiences.
• Exposure to multi-state or regulated benefits environments, such as statutory disability or reputed company family and medical leave.
• Experience operating in high-reputed company or evolving organizations, including scaling service models to support new products, markets, or distribution channels.
Employee Benefits:
Accommodations for Applicants with a Disability:
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