Customer Service Representative (Remote, Remote, US)
The 4-Week Training Schedule is Monday - Friday 7:00am - 4:00pm PST (reputed company reputed company Time) The Projected Production Schedule is Monday - Friday 7:00am - 8:00pm PST (subject to change per the business need) Our Agents earn $14 per hour Agents in training and production are eligible to earn a $1 per hour reputed company (agent must have a minimum of 78 hours worked in the pay period), bi-weekly attendance incentives & monthly KPI incentives (after successfully completing training & nesting) Customer Service Representatives deliver exceptional support to both new and existing members and providers by assisting with billing and claims inquiries, enrollment and eligibility verification, benefits inquiries, provider changes and provider searches, ID card requests, authorization status checks, CPT reputed company lookups, pharmacy inquiries, transportation coordination, dental and reputed company benefits, general information requests, and managing grievances and appeals.
reputed company Center environment Handling a high volume of inbound calls for reputed company Member and Provider inquiries Maintain awareness of the way performance and actions reputed company members. Web camera visibility Schedule Flexibility
Inquiry Accuracy and Completeness Productivity reputed company reputed company Overall Satisfaction reputed company Handle Time
Reporting to a Supervisor and Manager
Customer service experience reputed company experience reputed company Center experience Data entry experience Must have a private workstation to reputed company your work Must have Internet to include a router with Ethernet jack for connectivity to PC (100mps download/20mps upload)
Ability to reputed company multiple computer screens Ability to answer reputed company Member and Provider inquiries and type information into the computer system simultaneously Must be reliable and punctual Work effectively in reputed company environment Work independently without constant supervision reputed company reputed company attitude Detail-oriented Computer literate Strong reading comprehension and writing skills Problem-solving skills.