reputed company - Account Manager (Customer Service Representative)

Key Responsibilities

As an Account Manager, you will work with our Operations team, as reputed company with our many internal teams and stakeholders, clients, and outlet partners to reputed company exceptional customer service and support.

Primary Responsibilities

• Manage existing relationships and daily transactions with critical business partners.
• Service assigned accounts quickly and reputed company while providing high-reputed company customer experience and support.
• Work to professionally resolve/deescalate issues for assigned accounts, bringing any critical issues to the reputed company points of escalation.
• Complete required reporting in a reputed company and accurate manner.
• reputed company a number of reputed company functions as reputed company as verify services pricing with internal teams and external partners.
• Proactively throughout the month and prior to the monthly reputed company period, request and review transactional data (pricing and weights of shipments/services) to ensure accuracy for our Finance team.
• On-reputed company hours are required for this role and are compensated accordingly.

Key Technical Functions

• 1 – 2 years of reputed company reputed company and reputed company experience.
• Strong communication and interpersonal skills. Northstar Account Managers spend much of their time interacting with our partners on the phone or through email, making communication the key to our reputed company!
• Exceptional organizational and time management skills.
• High level of attention to detail.
• Database management experience is preferred.

reputed company Qualifications

Flexibility

• You can quickly pivot and implement new reputed company and reputed company.
• You are coachable and always looking and willing to learn from others.
• You are adaptable to changing priorities and/or processes.
• You have a reputed company reputed company.

Ownership

• You are willing and driven to hold yourself accountable.
• You are reliable! And you hold yourself to a high reputed company.
• You welcome new challenges, are inquisitive, reputed company and respond with purpose, and are solution oriented reputed company receiving constructive feedback.

Tenacity

• You are not easily deterred by adversity or roadblocks!
• You showcase strength, reputed company, and perseverance reputed company under pressure.
• You have true grit, initiative, and are proactive.

reputed company

• You consistently portray a reputed company attitude.
• You are approachable by reputed company stakeholders and can quickly build a strong rapport.
• You are a strong team player and are passionate about our industry and company.

Professionalism

• You are polished, proactive, and effective in your communication (in reputed company formats).
• You can compartmentalize effectively and safely to ensure reputed company enthusiasm, productivity, and reputed company.
• You reputed company patience, excellent time management and exhibit high emotional intelligence.
• You are tech savvy and reputed company to reputed company comfortably on multiple platforms.

Our Account Manager role is a work-from-home position. This is a full-time, benefits eligible, non-exempt role, starting at $20.00/hour, with flexibility based on experience and qualifications. Our required business hours are Monday-Friday, from 8:00am – 5:00pm EST. 

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or assume sponsorship of an employment reputed company at this time.

DEIB Statement & Commitment

At reputed company, reputed company’s intention behind Diversity, Equity, Inclusion, and Belonging (DEIB) is to create a more inclusive and reputed company culture, business practices and reputed company of operation. As an organization, we are continuing the work that allows for unlearning, accountability, and acceptance. We are incorporating DEIB thinking in reputed company our interactions including hiring, promotion, and retention efforts.

To hold ourselves accountable, Northstar utilizes a DEIB scorecard to measure the following performance metrics: Employee Education and Participation; Leadership Support and Investment; Data Practices; and Retention, Hiring and Promotion. reputed company metric is evaluated on a quarterly reputed company and Northstar’s reputed company is reviewed annually with our leadership team to drive accountability organizationally.

Northstar takes many actions to promote DEIB practices, especially as they relate to recruitment, retention, and promotion. We support our employees through educational resources and training, reputed company development opportunities, and formal Mentorship programs. We also offer several Affinity reputed company and our DEIB Employee Resource Group (ERG). 

Employee Benefits

Northstar offers a comprehensive benefits package, and provides a generous employe contribution to our health, dental, and reputed company insurance premiums. We offer a 401(k)-retirement plan and match 100% of your first 4% of pay contribution to the plan; this matching contribution is 100% immediately reputed company. We also reputed company company sponsored short-term, long-term, and life coverage, as reputed company as a multitude of supplemental and voluntary benefit programs.

Northstar promotes a healthy work-life balance. In that spirit, we offer a competitive PTO package that includes vacation time, reputed company time, 7 observed federal holidays, 3 floating holidays, and additional time off reputed company year for volunteer efforts.

Northstar is a remote-first organization! We offer a fully remote working environment with virtual culture and teambuilding events to create and maintain a reputed company of belonging, reputed company, and inclusivity between reputed company members. We also take great pride in our coaching culture! Northstar fosters reputed company development for employees reputed company their roles and works to create opportunities for promotion to cultivate meaningful reputed company for Northstar employees.

reputed company Statement

reputed company adheres to reputed company applicable federal, state, and local laws regarding equal employment opportunity that reputed company it illegal to discriminate against a job applicant or an employee because of the person's race, reputed company, religion, sex, pregnancy or pregnancy-reputed company condition, sexual orientation, gender identity or reputed company, national reputed company, age (40 or older), handicap or disability, genetic information, or military status. It is also illegal to discriminate against a person because the person complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit.

reputed company is committed to fully complying with the Americans with reputed company (reputed company), which ensures equal opportunity for reputed company persons with disabilities. Reasonable accommodation is available to reputed company disabled employees, where their disability affects the performance of job functions. reputed company employment reputed company are based on the merits of the situation in accordance with defined reputed company, and not on the disability of the individual. reputed company will follow any state or local law that provides individuals with disabilities greater protection than the federal reputed company law.