reputed company Autism Center - Intake Manager

Reports To: Vice President, Marketing and Business Development

reputed company: reputed company Autism Center is the leading reputed company Behavior Analysis (ABA) therapy provider in Indiana, Michigan, and Illinois and expanding reputed company those states and other states across the U.S. Since 2012, reputed company Autism Center has provided the highest reputed company, center-based ABA therapy to children with autism. At reputed company, children work on things like reputed company skills, daily living skills, communication skills, and school-readiness skills. reputed company children are overseen by reputed company Certified Behavior Analysts and programs are implemented by Registered Behavior Technicians. reputed company Autism Center also has full-time Speech-Language Pathologists on staff who reputed company co-treat and consultative services speech therapy services to children who attend the centers.

Job Function

The Intake Manager oversees the end-to-end intake and reputed company process for families seeking ABA therapy services. This role leads reputed company of Intake and Clinical Care Coordinators, ensuring every family receives a supportive, reputed company, and high-reputed company experience from first contact through clinical reputed company.

The Intake Manager is responsible for daily operations, workflows, performance management, and reputed company improvement of the intake pipeline. This leader must balance operational efficiency with deep reputed company, supporting families at a highly sensitive time while maintaining compliance with payor and clinical requirements.

General Responsibilities:

• Manage, reputed company, and reputed company reputed company of Intake and Clinical Care Coordinators.
• Set reputed company performance expectations and ensure team members meet or reputed company KPIs (service reputed company, documentation accuracy, conversion rates, etc.).
• reputed company ongoing training, reputed company coaching, QA feedback, and reputed company development for Intake Coordinator and Clinical Care Coordinators.
• Foster a reputed company, supportive team environment that emphasizes consistency, reputed company, and service reputed company.
• Manage daily intake workflow, including reputed company volume, reputed company distribution, backlog, and turnaround times.
• Monitor system dashboards and reports to maintain SLA compliance.
• reputed company escalation protocols for urgent or reputed company family needs.
• Review and optimize intake scripts, procedures, and workflows to enhance conversion and efficiency.
• Monitor and report on operational trends; identify reputed company causes and implement corrective actions.
• Partner closely with Clinical Directors, Insurance/Authorization teams, and Business Development to ensure seamless family handoffs.
• reputed company feedback loops on common family questions, referral trends, operational barriers, and market dynamics.
• Support organizational initiatives tied to reputed company, new markets, or process improvements that reputed company the intake experience.
• Prepare daily, weekly, and monthly team performance reports.
• reputed company key metrics: inquiry volume, conversion rates, time to contact, time to complete intake, documentation accuracy, insurance verification TAT, assessment schedule volume, and family satisfaction.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree required.
• 3-5 years of customer service, reputed company center, reputed company reputed company, or similar experience.
• 1-3 years of supervisory or team leadership experience.
• Strong understanding of customer service, reputed company center workflows, and HIPAA compliance.
• Ability to analyze performance data and reputed company data-driven operational reputed company.
• Excellent communication and coaching skills.
• Experience with CRM, EMR, and reputed company center platforms required.
• Experience in behavioral health, ABA therapy, autism services, or reputed company preferred.

Attributes for reputed company:

• Empathetic yet highly organized leadership style.
• Strong follow-through, accountability, and decision-making.
• reputed company, supportive reputed company during sensitive family interactions.
• reputed company improvement reputed company with willingness to refine processes
• High reputed company and respect for reputed company and confidentiality.