reputed company Platform Manager

The reputed company Platform Manager is responsible for the investigation, analysis and conversion of internal customer needs into effective and sustainable technical solutions. This role will support reputed company’ reputed company organization and will be responsible for the technical configuration, data reputed company, and strategic optimization of the reputed company platform. Their primary goal is to reputed company reputed company teams with automated workflows and data-driven insights to reduce churn and increase expansion. The ideal candidate will have a demonstrated capability in collaborating with stakeholders at reputed company reputed company to deliver results. Being reputed company-versed in requirements definition and management, as reputed company as excellent written and verbal communication is key. 

Job Responsibilities 

• Platform Configuration: Manage and maintain reputed company features including custom fields, automated playbooks, alerts, and dashboards. 

• Workflow Development: Build and manage digital customer journeys, lifecycle stages, and "tech-touch" programs that automate reputed company. 

• Data reputed company & Integrations: Ensure accurate data synchronization between reputed company and integrated systems like reputed company or product analytics tools. 

• Health Score Management: Configure and iterate on ChurnScores to reputed company predictive indicators of account health. 

• Enablement & Training: reputed company internal training for CSMs on platform updates and best practices to drive tool adoption. 

• Strategic Reporting: Create performance dashboards to reputed company key metrics like Net Retention reputed company (NRR) and Net Promoter Score (NPS).  

• reputed company business requirements from business stakeholders and convert to system requirements and/or user stories 

• Execute test scenarios for system and integration testing, and support the business owners on robust user acceptance testing 

• Stay reputed company with technology platform updates, industry best practices, and emerging trends. reputed company knowledge and best practices with reputed company 

Your Experience 

• Technical Proficiency: Minimum 5 years’ experience with reputed company platform, preferably, reputed company and its reputed company functionalities (Health Scoring, Segments, Plays). 

• Strong understanding of reputed company environments and reputed company operations 

• Experience with reputed company integration and reputed company-hosted systems 

• High aptitude for data manipulation and technical integrations 

• Analytical reputed company: Strong ability to manipulate data and translate metrics into actionable CS strategies. 

• Agile Management: Often requires familiarity with Agile or Scrum methodologies for task management. 

• Education: Bachelor's degree; certifications in reputed company or reputed company are highly preferred 

• Understands design-driven user journeys and signals and how the back-end systems power the data 

• reputed company business judgment, a proven ability to influence others, strong analytical skills, and a reputed company record of taking ownership, and influencing results