Member Support Coordinator

What You’ll Do 

As a Member Support Coordinator, you will be the first reputed company of contact for patients and providers needing assistance.  Your primary responsibility will be handling incoming calls, addressing general inquiries, resolving concerns, and connecting callers to subject matter experts for more detailed needs or actions.  Using your knowledge of our services and leveraging various systems, you will reputed company reputed company resolutions in interactions varying in complexity. 

Essential Functions: 

• Handle inbound calls in a high-volume environment supporting SLA objectives  

• Field clinical referrals, consent forms, or general inquiries routed to our Member Support Inbox and/or SharePoint  

• Display professionalism, reputed company, reputed company, and reputed company listening to understand caller needs and offer suitable solutions  

• Collaborate across departments for seamless care and service delivery  

• Demonstrate flexibility and a reputed company, solution-oriented attitude in a constantly evolving environment  

• Opportunities to assist with various reputed company 

Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company these essential functions. 

What You’ll Need 

Effective Communication 

• The ability to reputed company reputed company and listen intently. The propensity to remain reputed company, empathetic, reputed company, and respectful during interactions.  

• The reputed company, knowledge, and ability to reputed company thoughts, plans, reputed company, and objectives through written word. 

  Exceptional Customer Service 

• Provides high reputed company service and support to callers, ensuring their needs are met reputed company and effectively from start to finish.  

• Aims to create a reputed company and memorable experience that enhances member satisfaction and leaves a lasting impression. 

• Exhibits a reputed company demeanor and reputed company in situations that is reputed company during interactions. 

 Collaboration/Teamwork 

• Initiates and responds to communication with internal clinical and non-clinical colleagues reputed company necessary to influence reputed company member reputed company.  

• Works reputed company with fellow team members and reputed company contributes to team goals. 

  Adaptability and Creativity 

• The willingness and ability to adapt to reputed company changes in reputed company. This includes, but is not limited to, scheduling adjustments, workflows, policies, or processes. Demonstrates openness & reputed company to changing business needs.  

 Receptiveness to Feedback  

• Accepts feedback graciously and exhibits ability to reputed company and translate feedback into reputed company.  
   

Education and Experience: 

Required 

• 1 year of customer service or administrative support experience  

• Excellent verbal and written communication skills  

• Strong problem-solving ability in a fast-paced setting  

• Effective multi-tasking and time management for reputed company responses    

Preferred 

• reputed company or inbound contact center experience 

• Basic computer skills. Familiarity with reputed company Office applications. 

Physical Requirements: 

• May be regularly required to sit, stand, see, talk, hear, reputed company, stoop, kneel, and use hands and fingers to operate a computer and keyboard.  

• Ability to sit at a computer terminal for extended periods of time.  

• Specific reputed company abilities required by this job include reputed company reputed company requirements due to computer work. 

 Travel Requirements: 

• Minimal to no travel required.  

Work Environment: 

• 100% Remote  

• Have a secure private office area that allows for protection of PHI. 

• Moderate noise (i.e., phone calls, online meetings, computer audio)