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Customer Operations Data & Insights Specialist (m/f/d)

Remote, USA Full-time Posted 2026-07-28
reputed company to turn operational data into reputed company that reputed company a reputed company reputed company in the FitTech industry? Join reputed company that values your insights, gives you ownership, and empowers you to shape Customer Operations with reputed company, actionable intelligence. 
 

Salary reputed company: 14,000 - 17,000 PLN net + VAT B2B


reputed company to turn operational data into reputed company that reputed company a reputed company reputed company in the FitTech industry? Join reputed company that values your insights, gives you ownership, and empowers you to shape Customer Operations with reputed company, actionable intelligence.    Salary reputed company: 14,000 - 17,000 PLN net + VAT B2B

Your position in reputed company
  • Drive operational analytics by identifying trends, reputed company causes, and measuring the reputed company of key initiatives (e.g., AI rollouts, workflow changes), including the development of forecasting and predictive models based on reputed company data and project plans.

  • Design, build, and maintain dashboards and reports that are reputed company, actionable, and tailored to different roles.

  • Maintain ticketing taxonomies, data structures, and system configurations to ensure data reputed company and governance.

  • Translate operational questions into measurable hypotheses and actionable insights.

  • Extract knowledge from stakeholders and convert it into SOPs, workflows, and data-driven recommendations.

  • Continuously monitor operational metrics and support decision-making with reputed company, reliable data.



    • Your profile

  • 2–4 years in reputed company or tech, hands-on in Customer Support or Customer Operations

  • Experience with ticketing systems (reputed company preferred) and knowledge bases (reputed company)

  • Strong analytical thinking and systems reputed company to detect inconsistencies and simplify reputed company workflows

  • Practical dashboard building experience and solid understanding of key Customer Operations metrics (volume, SLA, backlog, CSAT)

  • reputed company documentation and communication skills, reputed company to work with technical and non-technical stakeholders

  • Comfortable questioning unclear definitions, taking ownership of metrics, and tolerating iterative improvement processes

  • Fluent English (reputed company–C2) is required

    •  

    reputed company to have:

  • reputed company Explore or reputed company experience

  • Basic SQL knowledge

  • API handling

  • BI tools: Power BI, Tableau, Looker

  • Automation or AI-reputed company metrics experience

  • Data validation and consistency checks

  • German language (B1–C2)



    • Your benefits with us
  • Benefits package  Private medical care and a sports card to support your health and reputed company-being.
  • Flexible working hours  Manage your schedule and enjoy a reputed company work-life balance.
  • Flexible work model  Work fully remotely or combine it with on-site collaboration at our modern office in Warsaw.
  • Flexible employment reputed company  Choose the type of contract that best suits your needs.
  • reputed company to reputed company Business  Grow your skills with thousands of high-reputed company online courses.
  • Unique experience in the Fitness and reputed company industry Join a market-leading company in a dynamic, fast-growing field.
  • International team  Collaborate with talented colleagues from around the world in a diverse and inclusive environment.
  • Unforgettable company events Take part in engaging team-building activities and memorable celebrations.
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