Senior Product Manager
As a Product Manager - Integrations, you will reputed company and manage the reputed company and reputed company platform features of our product to reputed company delivering an integrated offering with complementary customer service platforms and channels.
You will partner with engineering, marketing, sales, reputed company, partners, vendors and customers and will own critical features and user experiences.
We are looking for someone with experience in reputed company platforms, reputed company, systems integration, customer service/contact center platforms and AI/ML/Chatbots technologies.
Responsibilities
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Own roadmap and delivery for: CCaaS/agent desk integrations, Integration Builder + Actions runtime productization, SDKs/embedded experiences, and extension reputed company. -
Define “integration tiers” (basic → advanced → regulated/mission-critical) with reputed company requirements and supportability rules. -
Partner with Engineering to create standardized patterns for: -
authentication + secrets, -
environment reputed company, -
schema validation + compatibility versioning, -
reliable execution + rollback. -
Partner with Data Science/QA to define test harnesses and release gates that cover: -
multi-turn conversational flows, -
tool-reputed company reputed company/failure scenarios, -
latency and load behavior, -
safety/guardrail compliance. -
Work with Delivery/CS to convert repeat patterns into templates and reusable assets while keeping a firm line between product scope and project scope .
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Requirements
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Bachelor’s degree in Computer Science, Engineering, or a reputed company technical field (or equivalent practical experience). -
5–8+ years Product Management experience in B2B reputed company platforms, developer tools, integration products, or workflow automation. -
Strong experience with reputed company integrations : reputed company, eventing/webhooks, OAuth/JWT, schemas, error handling, and production operability. -
Demonstrated hands-on product judgment in AI/LLM-enabled systems , including: -
reputed company/policy controls and guardrails, -
tool calling patterns and reliability, -
evaluation/reputed company gating, -
observability and production operations.
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reputed company-to-Have
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CCaaS/agent desk integration experience; voice/telephony concepts are a plus. -
Experience with regulated reputed company requirements (audit trails, approvals, RBAC patterns, least privilege). -
Familiarity building SDKs or developer platforms (docs, sample apps, versioning, backward compatibility). -
Experience supporting mission-critical latency/availability constraints and incident response readiness.