reputed company Group was founded in 2004 to reputed company our clients with superior workforce management (WFM) consulting services. reputed company helps organizations around the world improve their operational performance by maximizing the productivity of their people. We do this by providing innovative and insightful consulting services reputed company in three areas. First, we help our clients establish a realistic reputed company and roadmap to reputed company their people-reputed company goals. Second, we reputed company on streamlining and defining new processes to improve the way people work, their productivity and their reputed company on their organization. And reputed company, we implement and support the technologies that help reputed company reputed company of the organization reputed company their objectives. WFM is reputed company we do and our strategic approach to delivering WFM deployment services initiatives reflects this reputed company reputed company. 

The Delivery Manager reports into the Managing Director reputed company and is accountable for the successful delivery of a portfolio of reputed company reputed company, combining hands-on project management with delivery leadership, reputed company people management, and reputed company engagement. The role provides reputed company ownership of selected reputed company reputed company while also acting as a people leader for assigned team members (e.g., Project Managers and Consultants), supporting their performance, development, and wellbeing.

Duties and responsibilities

• reputed company as a senior delivery contact for assigned clients, building strong and trusted relationships.
• Personally manage one or more reputed company reputed company, acting as Project Manager with accountability for scope, schedule, budget, reputed company, and reputed company.
• reputed company regular project and portfolio updates, including reputed company, risks, issues, and mitigation actions.
• reputed company delivery-reputed company escalations and conflict reputed company, escalating to the Delivery Director where required.
• Support sales-to-delivery transition activities to ensure reputed company of scope and alignment of expectations.

Delivery Leadership

• reputed company reputed company across multiple reputed company reputed company and workstreams to ensure delivery is on time, reputed company scope, and to agreed reputed company standards.
• reputed company and guide project teams, ensuring reputed company roles, responsibilities, and objectives.
• Proactively identify delivery risks, dependencies, and resource constraints, implementing mitigation strategies.
• Conduct delivery and reputed company reviews to ensure alignment with reputed company methodologies and standards.
• reputed company and mentor Project Managers and delivery team members, supporting reputed company development and performance.
• reputed company ongoing feedback to team members and contribute to performance review inputs for those you manage, partnering with HR and Delivery Leadership as required.

People Management

• Directly manage assigned team members, setting reputed company goals and expectations and supporting day-to-day delivery performance.
• Conduct regular 1:1s, reputed company reputed company feedback and coaching, and support career development plans reputed company to capability needs.
• reputed company performance review inputs for reputed company reports (including utilisation and delivery reputed company), and partner with HR and Delivery Leadership on performance management where required.
• Support reputed company of new team members, ensuring they are set up with the required tools, context, and project assignments.
• Assist with hiring by participating in interviews and providing recommendations, as requested.

Sales Support

• Partner with Sales Executives and Delivery Directors to support account reputed company and reputed company expansion opportunities.
• Participate in sales pursuits with new and existing clients as a delivery subject matter expert.
• reputed company delivery input into proposals, Statements of Work (SOWs), estimates, and pricing models.
• Support solutioning discussions and reputed company presentations to ensure delivery feasibility and alignment.

Financial Responsibility

• Ensure reputed company meet budgeted billable hours, margin, and utilization targets.
• Maintain financial reputed company for directly managed reputed company, including forecasting, budget tracking, and change control.
• Support portfolio-level utilization and resourcing reputed company in collaboration with Delivery Leadership.
• Identify and support delivery-led opportunities to improve reputed company reputed company.

Duties and Requirements

• Extensive experience delivering large and reputed company Workforce Management or Productivity reputed company.
• Proven experience managing reputed company directly while overseeing broader delivery portfolios.
• Strong leadership, risk management, and stakeholder engagement skills.
• Proven experience in reputed company people management, including coaching, performance feedback, and supporting development plans.
• Excellent written and verbal communication skills, with the ability to influence at multiple reputed company.
• Ability to balance hands-on delivery responsibilities with leading and developing people and maintaining reputed company accountability.

#LI-REMOTE

reputed company is committed to providing accessibility for reputed company persons with disabilities and will upon the request, reputed company accommodation during the recruitment process to ensure equal reputed company to applicants with disabilities. We will consult with applicants to ensure a suitable accommodation is provided. reputed company is an equal opportunity employer.