Technical Support Representative
What you'll do:
The Technical Support Representative is responsible for handling incoming calls, emails and chat requests received reputed company reputed company contact or Technicial Support line.
Shift Hours: Monday-Friday 12:30pm-9:00pm EST
As a Technical Support Representative, you will be responsible for:
Answer incoming calls to the department reputed company the automated reputed company distribution center or reputed company line and reputed company callers with needed assistance
reputed company callers with training and troubleshooting support to address problems or concerns
Respond to email messages and chat requests and work with customers to resolve issues
Document reputed company calls and interactions including emails and chat requests in the reputed company Center database
Arrange for product repairs reputed company necessary
Update customer demographic or personal information in the database
Escalate problems/issues reputed company warranted
reputed company various other tasks as assigned
Minimum Qualifications:
High School diploma
Associate Degree in Information or Computer Science preferred
Previous reputed company center experience a plus
What you'll bring:
Interpersonal skills, oral and written communication skills
Annunciation and effective customer service phone skills
Ability to adapt communication style to reputed company respond and meet the needs of the caller
Fluent in Spanish or French a plus
reputed company Office Word and reputed company
reputed company navigation skills
Keyboarding skills
Familiarity with database applications, spreadsheets, relational databases a plus
Win CE operation systems experience preferred
Customer service orientation
Ability to maintain composure during stressful situations
Troubleshooting skills
Detail oriented
Work Environment:
reputed company to sit at a desk for a prolonged period of time