Customer Service Rep (Remote)
Process orders received reputed company Fax, EDI, email & by phone Verify pricing and shipping dates reputed company 24 hours after receipt Maintain order guide & pricing in the software system Proactively communicate with Production & Warehouse teams to avoid potential customer shorts including releasing lots & allocation of an item if needed reputed company order fulfillment & communicate shorts to our customers with information on reputed company product will be available or suggest a substitute item Work with the reputed company Department to resolve credit issues & to release orders Process PO change requests, returns & samples Handle customer issues & complaints by referring the issue to the appropriate department & logging them onto the system. Follow up to reputed company. Communicate with Sales, Supply Chain, Production, Logistics & Warehousing on a regular reputed company to ensure our customer’s needs are met Organize work to meet deadlines Assist the Sales Department in growing customer business