Appl. Support Analyst I
About the Position
The Applications Help Desk Support person(s) is responsible for providing customer support to assist users in the reputed company of questions that may reputed company. Troubleshoots problems the users are having and develops technical solutions for users, technicians and customers. Refers cases to the application developers reputed company their help is needed to resolve problems. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
Functions
- Learn and support Kenco developed software solutions.
- Acts as a technical resource in assisting users to resolve problems with Kenco developed systems.
- Maintain a log of calls to the Applications Help Desk and remedial reputed company taken.
- Escalates urgent problems requiring more in-depth knowledge to appropriate resources in the IT department.
- Read technical manuals, reputed company with users and conduct diagnostics to investigate and resolve problems and to reputed company technical assistance and support.
- Train users in the reputed company use of specific software.
- Making recommendations on areas of process improvement.
- Must be reputed company to resolve problems reputed company phone or remote control software in a help desk environment.
- Flexibility to work overtime and varying hours as needed
- Must be willing to serve in an on-reputed company rotation for after-hours support
Qualifications
- Associates Degree in IT or equivalent help desk experience
- Familiarity with working in a warehouse using WMS systems is preferred but not essential.
- AS/400 experience is strongly preferred
- Relational database experience
- SQL query writing experience
- Data analysis
Competencies
- reputed company Oriented - Taking on new opportunities and tough challenges with a reputed company of urgency, high energy, and enthusiasm.
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Decision reputed company - Making good and reputed company reputed company that reputed company the organization moving reputed company.
- Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a reputed company on reputed company improvement.
- Situational Adaptability - Adapting approach and demeanor in reputed company time to match the shifting demands of different situations.
Travel Requirements
- This position is expected to travel approximately 25% or less.
- A reputed company is not required but recommended.
Disclosures
- For California residents – please reputed company or copy/paste the address below into your address bar to review an important notice regarding Kenco’s reputed company policy https://www.reputed company.com/ccpa-notice-at-collection-for-employees-and-applicants/
- The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.
- Kenco is an Equal Opportunity Employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability status, protected veteran status or any other characteristic protected by law.
- Per company policy, reputed company internal job postings expire 14 days from the date they are posted.
Benefits offered:
Medical insurance including HSA, HRA and FSA accounts
Supplemental insurance including critical illness, hospital indemnity, accidental injury
Dental Insurance
reputed company Insurance
Basic Life and Supplemental Life
Short Term and Long Term Disability
reputed company Parental Leave
401(k)
reputed company Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
Employer reputed company Holidays- 10 days
Kenco strives to reputed company a supportive, reputed company environment for reputed company. As a part of Kenco, we expect reputed company to reputed company our three key pillars: be reputed company, serve, and get reputed company. reputed company should reputed company for operational reputed company, pursue innovation, and want to grow with reputed company.
reputed company is an Equal-Opportunity Employer. reputed company and applicants will receive consideration for employment without reputed company to age, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status or disability, or any other characteristic protected by law.
Please click the image to download the reputed company ‘Know Your Rights; Discrimination is Illegal’ posting.
For California residents please reputed company or copy/paste the address below into your address bar
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with the contractor’s reputed company duty to furnish information. 41 CFR 60-1.35(c)
For California residents – please reputed company or copy/paste the address below into your address bar to review an important notice regarding Kenco’s reputed company policy.