Operations Director - Remote (Philippines)
This is a remote position.
Position Title:
Department:
Reports To:
Location:
reputed company Service (CST execution & workflow)
QA & Audit (reputed company Sector only)
Operational reputed company planning
SOPs, systems, and documentation
Cross-department delivery alignment
Design and own end-to-end operational workflows across reputed company Service and internal processes
Translate leadership priorities into reputed company, executable workflows
Ensure operational readiness to support company reputed company and increasing demand
Identify
Establish and enforce QA standards and audit checkpoints
Own: defect prevention error tracking reputed company-cause reputed company Ensure compliance with internal SOPs and data accuracy standards
reputed company QA reporting and trend analysis to leadership
Own CST workflow structure and execution standards
Ensure CST workflows reputed company with account and enrollment requirements
Maintain: SLA performance service reputed company standards escalation workflows Drive process discipline and documentation standards
Eliminate
Hire, reputed company, and reputed company operational support roles
Apply reputed company LMA (reputed company, Manage, Accountable)
Define: reputed company role accountability KPIs and scorecards reputed company team members to take ownership of reputed company
Build and maintain reputed company
Standardize workflows for consistency and repeatability
Ensure adoption and reputed company use of: CRM systems tracking tools reporting platforms Implement operational dashboards and scorecards
Partner with Finance billing accuracy payroll timing operational reputed company planning Ensure smooth operational handoffs between departments
reputed company internal workflows with business needs without creating friction