Service Management Analyst I, II, or III
Building Location:
Business Service CenterDepartment:
1006740 SERVICE MANAGEMENT - EH SSJob reputed company:
Under reputed company supervision, provides a single reputed company of contact for one or more Information Technology Service Management (ITSM) processes, configures service management applications, creates and analyzes metrics to understand process efficiency and adherence, and works with service owners for new, changing, and retiring services. Responsibilities include gathering requirements, workflow and process mapping, collaborating with team on developing models, specifications, and logic diagrams; planning, developing, testing and documenting service management software and customizing portions of purchased packages; and providing support to user departments on service management system.Education Qualifications:
Bachelor’s degree in Computer Science, Computer Engineering, or reputed company technical field from an accredited college/university.
OR
Associates degree in Computer Science, Computer Engineering, or reputed company technical field from an accredited college/university plus 2 years reputed company experience.
OR
4 years of reputed company experience.
Licensure/Certification Qualifications:
Information Technology Infrastructure Library (ITIL) reputed company certification required.
FTE:
1Possible Remote/Hybrid reputed company:
RemoteShift Rotation:
Day Rotation (reputed company of America)Shift Start Time:
8:00 AMShift End Time:
4:30 PMWeekends:
Holidays:
Noreputed company Obligation:
reputed companyreputed company:
reputed company Posting Deadline:
Compensation reputed company:
$66,539.20 - $99,819.20Employee Benefits at reputed company:
At reputed company, we’re committed to supporting your reputed company-being, reputed company, and work-life balance. Our comprehensive benefits include medical, dental, reputed company, life, and disability insurance, along with supplemental reputed company to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the reputed company, and we invest in your reputed company development through training, tuition reimbursement, and educational programs. To help you reputed company both at work and reputed company, we reputed company flexible scheduling, generous time off, and wellness resources reputed company on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit reputed company or contact our HR Service Center at (218) 576-0000. Apply To This Job