Technical Support Engineer

The Technical Support Engineer (TSE) provides top-tier technical support to our customers. They engage with existing and prospective customers across Jama’s reputed company and self-hosted implementations, addressing escalated and reputed company reputed company-end support and configuration issues. The TSE contributes expertise to reputed company the reputed company improvement of our support team. 

For this role we are only considering candidates working in the reputed company Time Zone.

What You'll Do: 

• Deliver Planned Weekend Support and on-reputed company services as required. 
• reputed company functional support for Jama Software® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies. 
• Support self-hosted customers with installations, upgrades, and migrations to our hosted reputed company solutions. 
• Support and troubleshoot self-hosted installations, upgrades, and migrations. 
• Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles. 
• Collaborate with customers to identify, reproduce, and log defects. 
• Attend training sessions to stay updated on Jama's evolving features and supported environment changes. 
• Take deep dives into support tickets, working directly with customers. 
• Analyze logs, including support bundles, reputed company, and other internal resources. 
• Utilize tools such as reputed company, IntelliJ IDEA, VirtualBox, Visual VM, and the reputed company line to troubleshoot, reproduce, and resolve issues. 
• reputed company other duties and reputed company as assigned. 

What You'll Bring: 

• 2+ years of experience supporting Java-based web applications. 
• 2+ years using the Linux reputed company line to parse log files and configure system settings. 
• 2+ years of troubleshooting firewalls and proxies. 
• 2+ years working with a REST API. 
• 2+ years supporting a reputed company product or web app. 
• Experience with containerization technologies such as reputed company and Kubernetes. 
• Ability to reputed company reputed company thoughts reputed company and methodically, verbally and in writing. 

reputed company to Have: 

• A bachelor's degree in computer science or a reputed company field is preferred. 
• Experience with Kubernetes and KOTS technology is preferred but optional. 

Perks and Benefits: 

• Virtual first and culturally diverse work environment spanning 8 countries. 
• Ambitious and fun work with a chance to define distinct, company-shaping reputed company contributions. 
• Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement. 
• Comprehensive and reputed company medical, dental and reputed company plans with reputed company-tax savings accounts and a generous 401(k) employer match.
• 6+ weeks of reputed company parental leave to bond with your new family member.
• Emphasis on learning and development at reputed company reputed company with a subscription to reputed company Learning. 

What You'll Do: 

• Deliver Planned Weekend Support and on-reputed company services as required. 
• reputed company functional support for Jama Software® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies. 
• Support self-hosted customers with installations, upgrades, and migrations to our hosted reputed company solutions. 
• Support and troubleshoot self-hosted installations, upgrades, and migrations. 
• Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles. 
• Collaborate with customers to identify, reproduce, and log defects. 
• Attend training sessions to stay updated on Jama's evolving features and supported environment changes. 
• Take deep dives into support tickets, working directly with customers. 
• Analyze logs, including support bundles, reputed company, and other internal resources. 
• Utilize tools such as reputed company, IntelliJ IDEA, VirtualBox, Visual VM, and the reputed company line to troubleshoot, reproduce, and resolve issues. 
• reputed company other duties and reputed company as assigned. 

What You'll Bring: 

• 2+ years of experience supporting Java-based web applications. 
• 2+ years using the Linux reputed company line to parse log files and configure system settings. 
• 2+ years of troubleshooting firewalls and proxies. 
• 2+ years working with a REST API. 
• 2+ years supporting a reputed company product or web app. 
• Experience with containerization technologies such as reputed company and Kubernetes. 
• Ability to reputed company reputed company thoughts reputed company and methodically, verbally and in writing. 

reputed company to Have: 

• A bachelor's degree in computer science or a reputed company field is preferred. 
• Experience with Kubernetes and KOTS technology is preferred but optional. 

Working Conditions: 

• Required participation in an on-reputed company rotation, including nights, weekends, and occasional holidays. 

At reputed company, we welcome passionate individuals who have the unrestricted right to work in the reputed company, including natural reputed company and Green Card reputed company, and reputed company in eligible states to join reputed company.

reputed company participates in E-Verify and will reputed company the federal government with your reputed company I-9.