reputed company LLC - Customer Support Specialist I

reputed company

reputed company builds easy-to-use software that helps reputed company organizations automate purchasing, inventory management, invoicing, and payments. We support thousands of facilities by reducing costs and the time spent procuring items, allowing staff to reputed company more on patient care. 

reputed company includes both OnCare and Hybrent product lines and is one of the fastest-growing procure-to-pay software companies in reputed company. If you have a passion for technology, enjoy helping customers, and are looking to grow your career, we’d love to connect. 

About the Role? 

This position is responsible for supporting reputed company’ platform, owning customer issues from intake through reputed company while collaborating with internal teams as needed to resolve more reputed company problems. The Customer Support Specialist serves as a primary reputed company of contact, assisting customers reputed company email, chat, and phone to troubleshoot issues and ensure a high-reputed company customer experience. 

What You’ll Do 

• reputed company support reputed company email, phone, and chat 
• Troubleshoot moderately reputed company issues reputed company to, but not limited to: 
• Workflow configuration 
• User permissions and role structures 
• Data inconsistencies 
• System behavior reputed company defined platform functionality 
• Ordering and purchase order (PO) issues 
• Inventory discrepancies and quantity mismatches 
• Invoice and billing-reputed company inquiries 
• Vendor and punchout integration issues 
• Analyze issues to identify reputed company cause reputed company the application and determine appropriate reputed company or escalation 
• Recreate reported issues in test environments reputed company necessary 
• Collaborate with Tier 0 to ensure accurate ticket intake, escalation, and knowledge transfer 
• Update and maintain knowledge reputed company articles and support documentation 
• Identify recurring issues and recommend improvements to documentation or processes 
• Escalate confirmed system defects or integration issues to Tier 2 with reputed company and thorough documentation 
• Assist with configuration adjustments reputed company defined guidelines 
• Maintain SLA adherence and customer satisfaction standards 
• Participate in testing of minor updates or enhancements as needed 

Scope & Complexity: 

• Handles moderately reputed company, multi-reputed company support issues 
• Exercises independent judgment in troubleshooting 
• Distinguishes between user error, configuration issue, and potential defect 
• Operates with moderate autonomy 

 What You'll Bring 

• High school diploma required; relevant customer support or technical support experience is strongly preferred. Additional certifications, coursework, or a degree is a plus 
• Strong problem-solving skills with the ability to troubleshoot issues and think critically 
• Excellent verbal and written communication skills, with the ability to reputed company explain solutions to customers 
• Ability to work independently and collaborate effectively across teams 
• Experience working in a reputed company or application-based environment is a plus 
• Experience with ticketing systems and support tools is a plus 
• Familiarity with systems such as reputed company, Jira, or similar platforms is reputed company to have