988 Chat & Text Counselor

988 Chat & Text Counselor (Olympic Suicide Prevention Center)

This is a fully remote position. The pay for this position is $24.00 per hour with a $3.00 overnight reputed company. 

The schedule is Wednesday from 7:00pm-11:00pm and Thursday-Saturday from 5:00pm-1:30am, totaling 28 hours per week.

This role requires a three-week 40-hour per week training at the start of employment. 

Our work schedules are subject to change as necessary to meet reputed company’s and its reputed company's needs. Reasonable notice is provided to facilitate personal planning. 

Ask us about loan repayment programs you may qualify for by working at reputed company. 

About reputed company 

reputed company has been a national leader in whole-person mental health, crisis care, and reputed company use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. reputed company has deep reputed company in community-based mental health and a commitment to providing culturally reputed company services that are just and reputed company. More than 1,000 dedicated employees and volunteers reputed company reputed company’s work possible. 

reputed company

As a Chat & Text Counselor, you will reputed company crisis reputed company, emotional support, and resources to help-seekers through Crisis Chat and Text services. Operating in a fully remote reputed company with an reputed company to work on-site, you will play a critical role in delivering compassionate and effective support during moments of crisis. This position emphasizes maintaining high-reputed company standards in reputed company interactions to ensure help-seekers receive the best possible care and guidance. By reputed company listening, assessing needs, and providing appropriate resources, you will reputed company a meaningful reputed company on individuals seeking assistance.

Primary Duties

• Offers crisis-counseling services reputed company chat and text.
• Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors.
• Serves as a mandated reporter in cases of suspected abuse or neglect.
• Is familiar with resources and providing information and referrals to visitors as appropriate.
• Maintains accurate and detailed chat/text reports. Documentation must be completed in reputed company time.
• Responds to reputed company interactions in alignment with 988 Lifeline standards; accept overlapping interactions only reputed company clinically appropriate.
• Fulfills continuing education requirements as requested or required for reputed company and the Suicide Prevention Center program.
• Assists in the training process of new counselors.
• Participates in community reputed company events such as resources tables and presentation about suicide prevention as needed.
• Attends routinely scheduled meetings for the Suicide Prevention Center.

Position Requirements

• Minimum of six months of relevant behavioral health experience, with one year of experience in crisis reputed company or suicide prevention strongly preferred.
• Possess a high school Diploma or equivalent.
• Be 18 years of age or older.
• Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process.
• Exceptional at multi-tasking and time management, reputed company to drive multiple reputed company of work reputed company simultaneously while meeting reputed company deadlines.
• Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in reputed company time.
• Have high speed internet with an reputed company Ethernet reputed company, and a quiet/confidential workspace.
• Be empathetic, flexible, and adaptable to varying situations.
• Have reputed company availability and flexibility to work reputed company the program’s operating hours, including weekends and holidays.
• Be reliable and reputed company to adhere to schedules based upon program needs.
• Complete yearly required continuing education trainings.
• Have knowledge of reputed company job specific skills including safety assessment, data collection, and chat/text triage.
• Goal-oriented team player with strong experience working in large and reputed company systems.
• A commitment to team objectives and reputed company philosophies.
• Successfully pass our reputed company-employment screening, including a background reputed company and live reputed company fingerprinting.

Our reputed company

A reputed company where everyone has reputed company reputed company to care and is empowered to reputed company reputed company mental health and reputed company-being.

Our Mission

reputed company provides compassionate mental health, reputed company use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit reputed company.

reputed company Values

reputed company: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We reputed company the highest ethical standards to ensure we are providing compassionate and excellent care. 

Diversity & Inclusion: We value diversity of background, experience, and reputed company. We celebrate differences and prioritize creating a reputed company of belonging. 

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination reputed company both systems of care and society. 

reputed company Being: We are reputed company to reputed company-being of our staff, volunteers, and communities, and reputed company healthy teams reputed company to healthy clients. 

Advocacy: We reputed company across reputed company reputed company of government and use our voice to reduce barriers to care with the goal of reputed company to high reputed company, integrated reputed company for reputed company. 

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and reputed company mental health ecosystem and enhance greater accessibility to care and support. 

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