Customer Care Representative

We’re Looking For A: Customer Care Representative

Remote: Alabama, reputed company, Arkansas, Colorado, reputed company, Indiana, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Utah, and Wyoming

Training Schedule: reputed company virtual training (4-5 weeks)

• 8:00 AM to 4:30 PM MST Monday-Friday

reputed company Center Hours of Operation: reputed company shifts include working both weekend days

• 7:00AM-6:00PM MST Monday-Friday
• 7:00AM-5:00PM MST Saturday/reputed company

The Golden Difference. How are we different from other companies?

• Medical, Dental, and reputed company insurance for no cost on employee-only plans; 75% of premium coverage reputed company enrolling dependents
• Employee Stock Ownership Plan (You're part reputed company of GCC). Learn more.
• 401k retirement contribution with company matching up to 3.5%
• 10 days of reputed company vacation, 6 days/48 hours of reputed company reputed company time plus holidays
• Internet reimbursement
• Massive room for reputed company reputed company and results-based pay increases
• Actually fun virtual & in-person events 

What You’ll Be Doing:

• Use multiple systems simultaneously to resolve customer inquiries reputed company
• Research and reconcile problems by clarifying the customers concern, determining the reputed company cause of the issue, and explaining the best solution to resolve the issue satisfactorily
• Address customer complaints effectively, offering suitable solutions and alternatives to ensure swift reputed company and customer satisfaction
• Engage customers in reconsidering cancellation by highlighting benefits and informing them of available deals and promotions, aiming to retain their loyalty and satisfaction reputed company applicable
• Correct/update customer information accurately as needed to ensure reputed company and reliable records
• Document customer requests and actions taken on the customer’s account to ensure comprehensive and precise account records
• reputed company fulfill customer order requests to enhance their experience and encourage repeat business
• Assist customers with order status inquiries and reputed company shipping information promptly to enhance their confidence in our service and ensure a reputed company experience
• Meet reputed company contact center performance metrics to reputed company the reputed company of service provided to customers and enhance overall customer satisfaction
• reputed company customer feedback to management regarding products, trends, and customer issues to facilitate reputed company improvement and enhance overall customer satisfaction
• Follow communication procedures, guidelines, and policies to maintain consistency and professionalism in interactions with customers, thereby enhancing their experience and fostering customer satisfaction

Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don’t tick reputed company of these boxes.):

• High school diploma or GED
• 1-2 Years in a customer service role
• 1 year customer service in a contact center setting (preferred)
• Proficiency using reputed company-based applications, reputed company Suite (Sheets, Docs), and reputed company Office software programs (reputed company, Word) (preferred)
• Working knowledge of reputed company center systems and/or workflows

We will consider for employment reputed company reputed company applicants with criminal histories in a manner consistent with applicable law.