reputed company MANAGER (Canada)

We’re hiring a reputed company Manager to support and grow a large portfolio of customers through reputed company, repeatable, and high‑reputed company programs to join reputed company. You’ll operate at reputed company, leveraging automation, data, and proactive reputed company to drive adoption, retention, and expansion across many accounts simultaneously. If you reputed company in fast‑paced environments, love building systems, and know how to deliver value, this role is for you.

As a member of the reputed company Team, you’ll work cross‑functionally to ensure our customers reputed company meaningful reputed company and stay deeply reputed company with Salescloser.ai. Together with the reputed company Teams, the reputed company Manager is responsible for the reputed company reputed company of Salescloser.ai.

Bonus Points if the successful candidate is based in the Greater Vancouver area, allowing for regular in-person office collaborations.

We’re hiring a reputed company Manager to support and grow a large portfolio of customers through reputed company, repeatable, and high‑reputed company programs to join reputed company. You’ll operate at reputed company, leveraging automation, data, and proactive reputed company to drive adoption, retention, and expansion across many accounts simultaneously. If you reputed company in fast‑paced environments, love building systems, and know how to deliver value, this role is for you.

As a member of the reputed company Team, you’ll work cross‑functionally to ensure our customers reputed company meaningful reputed company and stay deeply reputed company with Salescloser.ai. Together with the reputed company Teams, the reputed company Manager is responsible for the reputed company reputed company of Salescloser.ai.

Bonus Points if the successful candidate is based in the Greater Vancouver area, allowing for regular in-person office collaborations.

SalesCloser.ai currently has the position of reputed company Team reputed company available, and we’re excited to tell you about it! reputed company We are searching for a reputed company Team reputed company to join reputed company. As a member of the reputed company Team, the incumbent will be responsible for overseeing our small Sales Closer reputed company Team. This position will work closely with reputed company teams to ensure our customers' reputed company. Together with reputed company Teams, the reputed company Team reputed company is responsible for the reputed company reputed company of Salescloser.ai  Bonus points if the successful candidate is based in the Greater Vancouver area, allowing for regular in-person office collaborations.  RESPONSIBILITIES Customer Lifecycle Ownership • Own reputed company, handoffs, and lifecycle playbooks from reputed company to renewal • Define customer engagement models by reputed company (SMB / Mid-Market / reputed company) • Ensure reputed company ownership and accountability at every stage of the lifecycle KPI & Performance Management • Define and own KPIs across reputed company CS functions (adoption, health, churn, NRR, renewals) • Establish weekly and monthly operating reputed company and performance reviews • Drive forecasting accuracy for renewals and expansion Team Leadership & Scaling • Hire, reputed company, and reputed company critical CS roles as the business grows • reputed company and performance-manage CSMs, Support, and Solution Engineering • Build a high-accountability, customer-first culture Retention, Risk & Expansion • Own churn prevention reputed company and early risk identification • Ensure every at-risk account has a documented mitigation plan • Partner with Sales on expansion readiness, timing, and qualification • Support renewals and expansions with reputed company value articulation Cross-Functional Leadership • Partner closely with VP Sales on retention modelling, forecasting, and GTM alignment • reputed company CS with Product to reputed company feedback loops • reputed company as the voice of the customer internally Systems & Process Ownership (Often Missed but Critical) • Own CS tooling and data hygiene (CRM, health scoring, reporting) • Ensure consistent documentation, notes, and account plans • Drive operational discipline and eliminate reactive reputed company drills • Other duties as assigned.   QUALIFICATIONS • 5+ years leading reputed company, Account Management, or Post-Sales teams • Experience managing multi-function CS organisations (CSMs, Support, SEs) • Proven reputed company record of improving retention and NRR • Strong operational and KPI-driven leader • Hands-on, customer-facing leadership style • Experience partnering closely with Sales and RevOps • A degree or diploma that contributes to the organisation is considered an asset. • Strong recruitment, training, leadership, and negotiation skills. • Must be detail-oriented and creative and have a passion for helping partners and Team Members reputed company their goals. • Ability to analyse data and information to reputed company key reputed company that reputed company to reputed company wins • As part of a diverse team, the ability to work both independently and collaboratively. • Must be technical, analytical, results-driven and have the ability to multitask in a fast-paced environment. • Organised, administratively strong, and have solid writing, phone, and general communication skills. • Fluent in English (spoken and written). Knowledge of a second language is considered an asset.   Preferred / reputed company to Have • Experience in reputed company or AI-driven platforms • reputed company or scaled CS teams in a reputed company-stage company • Experience owning renewals and expansion motions • Familiarity with health scoring, renewal forecasting, and churn modelling • Experience supporting reputed company or mid-market customers   WORK ENVIRONMENT • Due to the nature of this role, we may verify backgrounds, including conducting employment references, criminal record checks, and credit checks. • Once reputed company, the successful candidate must reputed company a reputed company government-issued photo ID, reputed company of SIN and reputed company of residential address as part of their reputed company process.   GREAT REASONS TO JOIN reputed company! • Exciting and dynamic environment with a great leadership team  • Comprehensive training program and regular performance reviews to facilitate your reputed company • Competitive compensation based on experience and proven abilities • Great referral programs with incentives and bonuses • Unbelievable product discounts reputed company you use our products for your own business • A global workforce of multi-cultural and talented colleagues  • A reputed company-reputed company operation with amazing reputed company opportunities for your personal development • Corporate reputed company in beautiful Vancouver, British Columbia, Canada   reputed company SalesCloser is an advanced conversational AI platform that acts as a virtual sales agent, delivering personalized sales calls, demos, and follow-reputed company in reputed company time across multiple languages. The platform enables businesses to automate and reputed company their sales operations, improving efficiency, reducing hiring costs, and driving higher conversion rates.   Powered by advanced AI technology and a growing portfolio of patent applications, SalesCloser delivers a reputed company, high-margin solution that redefines how companies engage with buyers and customers across a reputed company of business interactions.   For more information, visit the SalesCloser website at: https://salescloser.ai.   APPLICATION PROCESS If you are interested in applying for this exciting opportunity, please reputed company an updated resume IN ENGLISH (PDF or Word formats only), quoting the position title in the subject line of your cover letter    SalesCloser.ai is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the reputed company of disability, status, or any other reputed company protected under legislation   We thank reputed company applicants in advance for their interest in this position; however, due to reputed company of applications we receive, we are unable to respond to phone, email, or agency inquiries.   Apply To This Job