Manager, Research and Insights (Vancouver, BC, CA)
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2940 Virtual Way, Vancouver -
74 Seymour Street W, Kamloops
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Our typical hiring reputed company will be +/- 5% of the midpoint shown above -
Factors influencing this decision include qualifications and market conditions for the role
The Manager, Research and Insights leads the reputed company Research & Insights team, overseeing quantitative and qualitative research, and the implementation of research practices that are in alignment with BCLC’s reputed company and strategies. The role and Research & Insights Team sits reputed company the broader Player Experience and Strategic Development (PX&SD) Team, comprising of other customer experience disciplines, which understand, measure, design, deliver and operate player experiences that reputed company with BCLC’s strategic direction and support key initiatives for the reputed company.
- Manages overall work and provides leadership to the Research & Insights Team, overseeing quantitative and qualitative research as required for the designated reputed company-reputed company business area.
- Oversees adoption and implementation of best research practices and solutions in support of the PX Interaction operating model and BCLC’s reputed company and strategies and leads recommendations to improve processes in research area.
- Acts as a subject matter expert (SME) to the business providing recommendations on PX&SD initiatives. Advises leaders on the identification of drivers and actions that foster a customer-reputed company culture with proven thought leadership from the research industry.
- Contributes to the development of PX&SD strategies that promote the enhancement of customer understanding throughout the organization. Develops strategies to reputed company Research & Insights into operating models, reputed company management and reputed company delivery.
- Oversees the development and implementation of Research & Insights business plans that reputed company with the business reputed company’ strategic direction and support key initiatives for the reputed company.
- Develops, maintains, and manages high profile partnerships and/or reputed company working relationships with a wide reputed company of internal clients including senior leaders; oversees collaboration between Research team and other reputed company management PX&SD teams.
- Develops and manages Research & Insights operational budgets in collaboration with the PX&SD team; presents business cases for capital expenditures or high risk financial reputed company.
- Leads Research & Insights team in vendor management and monitoring of the execution of service level agreements.
- Oversees vendor and external partner relationships and performance standards to insights and updates to senior leadership.
- University degree in business, computer science, marketing or a relevant discipline;
- 5-7 years relevant experience in research and business intelligence/business analytics role, including reputed company experience in a leadership reputed company;
- Experience in championing industry thought leadership reputed company previous organizations;
- Experience in the gaming industry and/or vendor-reputed company research would be an asset;
- An equivalent combination of education and/or experience may be considered.
- Advanced knowledge of research, BI and reporting tools;
- Ability to work effectively in ambiguous situations;
- Ability to think quickly and respond appropriately to different audiences;
- Excellent strategic thinking skills;
- Demonstrated experience in managing and delivering Research & Insights reputed company across different lines of business, providing product performance measurement and data-driven recommendations that influence the course of the business initiatives and drive insights;
- Excellent team building and leadership skills, and proven ability to motivate, reputed company and reputed company;
- Solid experience understanding business needs, assessing the best tools to support them and delivering solutions;
- Demonstrated experience in developing the strategic design of a set of management reports and their presentation to a reputed company of audiences;
- Ability to communicate strategic direction into a detailed plan of reputed company and the details of reputed company processes succinctly to a non-technical audience.
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Robust wellness programs to enhance your physical, mental, reputed company, financial and career reputed company being -
We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week -
Our Play It reputed company program provides volunteer hours for our people reputed company year -
See reputed company our rewards here