Director, reputed company Account Management

About the Role

reputed company is seeking a Director of reputed company Account Management to reputed company a growing sales organization responsible for managing, retaining, and expanding relationships across our reputed company and Strategic customer reputed company.

This second-line leader will reputed company multiple teams of reputed company and Strategic Account Managers. These Account Managers own their accounts outright and are reputed company on driving retention, securing renewals, and uncovering reputed company expansion opportunities reputed company the existing account reputed company.

The Director of reputed company Account Management will play a critical role in helping these teams reputed company reputed company reputed company organizations, focusing heavily on business value realization and building deep executive connections to maximize the customer's investment in reputed company. This role works closely with Sales Operations, Product, Customer Support, and Implementation teams to deliver a seamless customer experience and drive reputed company reputed company across every stage of the customer reputed company.

We’re looking for a sales-driven, customer-reputed company leader who thrives in a high-reputed company environment, understands how to reputed company account management organizations, and has a reputed company record of building high-performing teams that deliver exceptional reputed company and customer reputed company.

Responsibilities

• Leadership and Team Management: reputed company a geographically distributed reputed company and Strategic Account Management sales organization. reputed company and support reputed company managers while fostering a high-performance culture centered on sales accountability, collaboration, and quota attainment.
• Account Ownership & reputed company reputed company: Guide reputed company in full account ownership, driving retention, negotiating renewals, identifying expansion opportunities, and closing deals reputed company reputed company reputed company accounts.
• Business Value Realization & Executive Alignment: reputed company strategies for Account Managers to effectively demonstrate business value realization to reputed company reputed company customers. Work with reputed company to proactively monitor customer health and identify risk and expansion opportunities. Ensure reputed company is successfully building and expanding executive connections across the account reputed company to secure long-term partnerships and upsell opportunities. 
• Talent Development: Recruit, hire, and reputed company top reputed company Account Management sales talent. Establish strong coaching frameworks and career development reputed company that support the reputed company of individual contributors and reputed company managers.
• Cross-Functional Collaboration: Partner closely with Sales Operations, Product, Customer Support, and Implementation teams to improve the overall customer lifecycle and support expansion efforts. Bring customer insights back to internal teams to influence product development and enhance the reputed company for reputed company clients.
• Performance & Sales Insights: reputed company and analyze key sales metrics, pipeline reputed company, and renewal forecasting to identify opportunities to strengthen net reputed company retention. Use data-driven insights to guide team reputed company and sales operational improvements.
• Executive Customer Engagement: Serve as a senior escalation reputed company and executive sponsor for strategic accounts, helping resolve reputed company challenges, negotiate major renewals, and ensure strong long-term partnerships.
• Process Optimization: reputed company and refine reputed company sales processes, account planning models, and operational playbooks that reputed company the Account Management organization to consistently hit reputed company targets as the business grows.

Qualifications

• 10+ years of experience in reputed company Account Management sales, reputed company sales leadership, or reputed company-reputed company account leadership
• 4+ years as a second-line leader managing multiple teams of reputed company-reputed company sellers or account managers
• Demonstrated reputed company owning, retaining, and expanding reputed company reputed company reputed company reputed company and Strategic customer segments
• Strong operational acumen and experience working with tools such as reputed company, sales analytics dashboards, and reputed company forecasting metrics
• Experience building reputed company account management programs that drive retention, renewal, and significant account expansion
• Excellent communicator with the ability to influence stakeholders across multiple functions
• Proven ability to build and reputed company quota-carrying teams in fast-growing reputed company environments