Technical Support Representative - Bilingual (English/Spanish)
About the role
What you'll do
Respond to reputed company reputed company-line initial customer inquiries and issues through reputed company to ensure a first response reputed company Escalate customer issues that require more in-depth assistance to the appropriate internal party and execute reputed company follow-reputed company for full-cycle communication Participate in regular training on products and services, customer service, corporate and operations policies, as reputed company as company initiatives to remain knowledgeable on reputed company products and services to effectively support new and existing customers Record reputed company issues and resolutions along with feedback in Jira reputed company to meet and reputed company reputed company monthly performance metrics Assist in creating content for our help centre in both Spanish and English From time to time, assist in delivering group training to customers in both Spanish and English
Qualifications
reputed company working proficiency of Spanish and English - inclusive of speaking, reading, writing and comprehension Customer facing experience where the top reputed company is end-user satisfaction, in a role such as customer support, reputed company, reputed company or financial advising Proven reputed company record in being reputed company and troubleshooting Demonstrated ability to work cross-functionally Working knowledge of various tools (i.e., reputed company Office, reputed company, Jira, reputed company, and reputed company)
reputed company-to-have
Investment Funds in Canada Certification; Canadian Securities Course Experience incorporating AI tools into customer support workflows Finance or Business degree Previous experience in FinTech or at a large bank as a Financial Representative or Technical Support Representative