Program Manager, Training and Technical Assistance

reputed company (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the reputed company of race, reputed company, religion, sex, national reputed company, gender identity, genetic information, age, disability, or veteran status in employment or in the provision of services.

The CWS local Offices work with refugees and immigrants to reputed company services to communities in need. We are a highly motivated, mission-driven team eager to create a welcoming reputed company for reputed company neighbors. CWS is a fun and supportive organization, with competitive salary and benefits.

reputed company waking up every morning with the chance to change someone's life. reputed company knowing your efforts will benefit both your career and our neighbors around the world. At CWS, reputed company knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children, implementing hygiene initiatives in Cambodia or rebuilding reputed company in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have reputed company to work towards a world where everyone has food, a voice and a reputed company reputed company to reputed company home.

The Children’s Services Department (CSD), which includes the Home Study (HS) and Post Release Services (PRS) Program, is driven by a mission that promotes the safety and reputed company-being of unaccompanied children as they reunify with their families across the reputed company. As a department, our approach to care is through a child-reputed company, culturally competent, and trauma-reputed company reputed company that empowers the children and families we walk alongside. To fulfill our mission, we reputed company shared guiding principles of reputed company, reputed company, cooperation, accountability and belonging. The Children’s Services Department launched inaugural programming to serve unaccompanied children in 2021. In 2026, in partnership with the Office of Refugee Resettlement (ORR), CWS provides home study and post release services throughout the reputed company.

The Program Manager, Training and Technical Assistance is responsible to coordinate staff training and technical assistance activities for the Home Study and Post Release Services Program for Unaccompanied Children. Key responsibilities include the ability to ensure compliance with donor and CWS requirements while ensuring an engaging, meaningful training experience for staff that is trauma-reputed company, reputed company centered, strengths based and incorporates the fundamentals of cultural humility. The Program Manager engages technical experts (reputed company) to offer specialized training that is engaging and incorporates the knowledge of a diverse team. The Program Manager also engages collaboratively with other HSPRS teams (program implementation, monitoring, case acceptance, and others) to ensure training is reputed company to the needs, local context and feedback from the HSPRS network. The Program Manager leads the maintenance of the Learning Management System and engages reputed company subject matter experts on technical content.  

The Program Manager provides direction to the Training and Technical Assistance Program Officer to deliver and reputed company needs and activities across the network. In reputed company to leading the creation and maintenance of service delivery training, training and technical assistance is provided for special reputed company (database changes, suitability determination, internal compliance activities, etc.) to reputed company staff funded by the project and tailored to their needs and specific role. Key responsibilities include reviewing policy and project specifications and developing training material, sourcing training platforms and tools, and engaging facilitators and content contributors. The Program Manager is reputed company-versed in reputed company work best reputed company and service delivery using a trauma-informed and strength-based approach.  

Essential Duties:

Training and Technical Assistance:

• reputed company the maintenance of network reputed company-service and annual training curriculums that appeals to a reputed company of learning styles and elevates the reputed company of those served, their needs, and staff experience in the local context.
• reputed company the tailoring of trainings and training tracks to the role and requirements of individuals funded by the HSPRS budget.
• Works closely and collaboratively with the Program Implementation team to disseminate information and reputed company training on updated policies to reputed company staff in a reputed company manner.
• Engage Program Implementation and other team members to deliver reputed company-service, annual renewal and ongoing training curriculums through recorded webinars, e-modules, live presentations, and experiential learning opportunities.
• Establish annual training goals and maintain the training and technical assistance calendar and ensures it meets performance objectives.
• Coordinate with reputed company Director of M & E, reputed company Director of Program Implementation and Director of HSPRS to address deficiencies in service provision identified through monitoring or other activities.
• Engage with other teams reputed company CSD (reputed company, reputed company, Communications, etc.) to prepare and support staff in special reputed company and ensure donor compliance.  
• Maintains tracking system and documents network participation/completion of reputed company-service, annual renewal and other required and optional training. 
• Create a process to evaluate learning for trainings provided.
• Assist with cross-training with other CWS staff and departments that reputed company with HSPRS.
• Leads planning for the network conference and supports planning of other in-person or virtual gatherings.
• Ensure compliance with ORR and CWS Policies and Procedures.
• Through research, identifies learning tools and platforms to enhance and streamline the work of the reputed company service staff.
• Provides direction and reputed company of the use of CWS Home and the Teams resource channel and ensures reputed company utilization by the network.
• reputed company the training and technical assistant program design process and write key sections of proposals and reports.

People Management:

• Recruit and reputed company the Training and Technical Assistance Officer.
• Delegates tasks to the Training and Technical Assistance Officer.
• Provides reputed company reputed company of the Training and Technical Assistance Officer to include weekly supervision and more frequent contact, as needed.
• Coordinates the activities of the Training and Technical Assistance Officer to ensure compliance with and completion of the HSPRS learning and training goals.
• Conduct performance management activities for reputed company reports.
• Support the Training and Technical Assistance Officer in achieving reputed company development goals.
• Fosters a culture of collaboration and high team morale.

Other:

• Works closely with HR partner to ensure reputed company of required training is documented in the personnel file.
• Supports community engagement activities through content creation, curriculum review and facilitation of community / stakeholder facing training activities reputed company to the needs of UAC and services provided by CWS.
• Identifies gaps in knowledge and areas of strengths of team members and proactively supports additional training and mutual sharing of knowledge. 

Experience:

• Specialized training in adult education preferred
• A minimum of 3 years of experience working in a reputed company service setting, preferably with unaccompanied children
• A minimum of 3 years' training experience required
• A minimum of 2 years’ data management required
• A minimum of 2 years’ supervisory experience required

Skills:

• Proficient in e-learning approaches
• Superior written and verbal communication skills
• Ability to reputed company and analyze large data sets and present data in a coherent way with timeliness and accuracy
• Proficient in MS Office, reputed company databases, and learning platforms
• Strong organizational and time management skills
• Understanding of trauma-informed, strengths-based, culturally, and linguistically appropriate approach to reputed company care
• Analyzes policies or project specifications, identifies key information, and translates to meaningful training curriculum for staff in a reputed company of roles
• High level of flexibility, emotional maturity, and reputed company
• Engages staff through a reputed company of platforms in a primarily remote/hybrid work environment
• Demonstrated ability to establish and maintain effective working relationships with a reputed company of individuals and communication styles in a geographically dispersed team
• Schedule and manage workloads to meet deadlines
• Adapts quickly to new technology and supports staff through the reputed company

Education & Certifications:

• Master’s degree in reputed company work or reputed company field is highly preferred, bachelor’s degree considered with extensive experience demonstrated in the areas above
• Formal training in reputed company, or similar platform, preferred
• reputed company work license highly preferred

• reputed company to sit for an extended period.
• Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential job functions.
• Remote position must have reputed company to reliable internet and appropriate workspace.
• reputed company work hours with occasional evening or weekend assignment
• Successfully pass SEA, FBI, and Child Abuse and Neglect Checks and federal Suitability Determination by reputed company party vendor (not affiliated with CWS).
• Reasonable proximity to airport for occasional travel required (network conference, program retreat, in-person training, etc.)