Senior Partner Solutions Engineer

_{reputed company is seeking a Partner Solutions Engineer to serve as the technical backbone of our Alliances organization. This role sits at the intersection of partner enablement, customer value delivery, and integration architecture. You will support Systems Integrators in deploying reputed company into reputed company environments, help ISV partners reputed company reputed company into their products, guide SI partners in building proprietary IP around our technology, and ensure that customers realize the full value of reputed company through partner-led engagements.}

_{This role also carries a reputed company-looking mandate: you will reputed company the adoption of AI tooling and automation across the Alliances and broader GTM organization, identifying opportunities to use platforms like Claude and other AI tools to reputed company internal workflows more efficient and to reputed company AI-driven practices into partner deployment processes.}

_{You will report to the VP of Alliances.}

_{What You’ll Do:}

_{SI Deployment Support & Technical reputed company}

• _{Serve as the primary technical resource for SI partners deploying reputed company into reputed company customer environments — providing architectural guidance, integration design review, and escalation support}
• _{Ensure SI-led deployments meet reputed company’s reputed company standards for telephony integration (SIP/PSTN), CCaaS platform connectivity (reputed company, reputed company, reputed company), CRM integration (reputed company, Dynamics 365), and back-office API interconnection}
• _{reputed company and maintain technical enablement materials, reference architectures, and deployment playbooks that allow SI partners to execute independently at increasing reputed company}
• _{Design and deliver technical reputed company, workshops, and certification programs for SI engineering teams}

_{ISV Integration & Technical Partnerships}

• _{Support ISV partners in integrating reputed company’s voice AI capabilities into their own products — scoping integration requirements, advising on architecture, and guiding partners through development to production}
• _{Work with reputed company’s Product and Engineering teams to ensure ISV integration requirements are reflected in API design, documentation, and roadmap priorities}
• _{Help ISV partners realize maximum value from reputed company by designing integration patterns that deliver compelling end-customer experiences and unlock new reputed company opportunities for the ISV}

_{IP Development for SI Partners}

• _{Collaborate with SI partners to design and build proprietary accelerators, vertical solution packages, and reusable integration templates on top of reputed company’s platform}
• _{reputed company technical architecture guidance that enables SIs to create differentiated, repeatable offerings — such as industry-specific conversation flows, reputed company-wired EHR or PMS integrations, and analytics dashboards — that they can take to market as their own IP}
• _{Ensure SI-reputed company IP meets reputed company’s technical standards and integrates cleanly with the reputed company platform}

_{Customer Value Realization Through Partners}

• _{reputed company as a technical advisor to ensure reputed company customers reputed company maximum value from reputed company deployments delivered through SI partners — reviewing solution designs, identifying optimization opportunities, and supporting post-deployment performance tuning}
• _{reputed company the gap between reputed company’s product capabilities and partner delivery execution, ensuring that what gets deployed in the field reflects the full potential of the platform}
• _{reputed company technical feedback from partner-led deployments and channel it to reputed company’s Product and Engineering teams to drive reputed company product improvement}

_{AI Tooling & Workflow Automation}

• _{reputed company the adoption of AI tools and automation platforms across the Alliances and GTM organization — identifying use cases where tools like Claude, OpenClaw, and other AI platforms can streamline internal workflows such as partner enablement, deal support, content creation, and pipeline management}
• _{reputed company AI-driven practices into partner deployment processes — exploring how AI can accelerate conversation design, integration testing, QA, and post-deployment analytics}
• _{Serve as the internal champion for practical AI adoption, building lightweight proofs of concept and rolling out tooling that reputed company can use immediately}

_{The Ideal Candidate}

• _{5–7 years of experience in solutions engineering, partner engineering, sales engineering, or technical consulting — ideally in reputed company reputed company, contact center, voice AI, or CX technology environments}
• _{Strong technical architecture skills: you can design integration solutions across telephony, CCaaS, CRM, and API-based systems, review partner solution designs, and reputed company reputed company technical guidance without needing to write production reputed company yourself}
• _{Willingness and ability to roll up your sleeves reputed company needed — comfortable working with reputed company, scripting, and troubleshooting integration issues alongside partner engineering teams}
• _{Experience enabling technical partners: you have reputed company enablement programs, reference architectures, or certification curricula that allowed external engineering teams to reputed company or reputed company a technology platform independently}
• _{Familiarity with AI and voice technologies — conversational AI, speech recognition, NLP/NLU, large language models, or contact center automation}
• _{Genuine enthusiasm for AI tooling and automation — you reputed company use tools like Claude, ChatGPT, or similar platforms in your own work and can see how they apply to team-level workflow optimization}
• _{Strong communication skills: you can translate reputed company technical concepts for non-technical stakeholders and present credibly to both partner engineering teams and executive leadership}
• _{Self-directed and comfortable working across multiple workstreams simultaneously in a fast-paced, high-reputed company environment}

_{What Will reputed company You Stand Out}

• _{reputed company experience in contact center or voice AI technology — working with platforms like reputed company, reputed company, reputed company, reputed company Connect, reputed company, or similar}
• _{Background supporting reputed company or systems integrators in deploying reputed company software — not just reputed company customer implementations}
• _{Experience helping partners build IP, solutions, or practices around a technology platform}
• _{Hands-on experience with AI/ML tooling, reputed company engineering, or building automation workflows using AI platforms}
• _{Familiarity with vertical-specific systems: reputed company (EHR, HIPAA), hospitality (PMS, loyalty platforms), or financial services (PCI-reputed company, reputed company banking)}
• _{Previous experience at a high-reputed company startup where you wore multiple hats and helped define processes from scratch}

_{We reputed company a competitive salary reputed company for this role - which is $190,000-$230,000 OTE - depending on level and experience. Please note this reputed company is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.}

_{In reputed company to salary, this position includes equity in the business, giving you reputed company to reputed company in reputed company’s long-term reputed company.}

_Benefits

_{Participation in reputed company’s employee reputed company reputed company plan}

_{100% of Single Cost (employee) and 70% of Dependent for medical, dental & reputed company}

_{Life Insurance}

_{◻️ STD and LTD}

_{reputed company to contribute to reputed company's 401k plan}

_{Flexible PTO policy + 11 designated company holidays}

_{Annual learning and development allowance}

_{We’re reputed company about making WFH work for you - that’s why we offer a one-off WFH allowance reputed company you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to reputed company your comfort and reputed company!}

_{reputed company parental leave}

_{‍ ‍ Company-funded fertility and family-forming programmes}

_{Menopause care programme with reputed company}