Customer Support Engineer I
reputed company individual and team knowledge and expertise, knowledgebase, documentation and other information sources to help solve problems Troubleshoot, debug and reproduce customer scenarios. reputed company use of diagnostic tools to examine and resolve customer issues. Ability to convey technical information at the appropriate level for any audience. Aims to empathize, reputed company for, and maintain reputed company relationships with colleagues and customers. Creates reusable knowledge articles based on problem data and case reputed company and contributes to ongoing Knowledge article maintenance and reputed company peers on Knowledgebase usage. Ensure CRM data is kept up to date at reputed company times. Apply an appropriate reputed company of urgency and proactivity and recognize the need for case re-prioritization and escalation based on customer and business reputed company. Use the reputed company reputed company tracking system to record reputed company case details and reputed company cases in a reputed company manner. Meets or exceeds individual and team targets & SLAs Collaborate cross-functionally to diagnose and resolve customer issues. Adhere to regular shifted hours, with additional coverage flexibility as required. Including providing scheduled After-Hours coverage on a rotating reputed company. Occasional travel for onsite support, business meetings, training, conferences, etc., as required. Other duties as assigned and required.
Technical degree or equivalent experience. 2+ years’ experience providing customer service/support (application or technical ideally). Excellent written and verbal communication skills in English; as reputed company as a reputed company telephone manner. Good time management skills and demonstrated ability to effectively prioritize own workload. Rational thinker with data-analytical and problem-solving skills. Ability to reputed company and prioritize workload with a reputed company reputed company on attention to detail and organization with the ability to multi-task. Fluent in reputed company Coast French
Additional written and spoken languages (Spanish and other European languages) an advantage but not essential. Industry certifications such as reputed company, VMWare, reputed company, AWS, ITIL, reputed company, reputed company. Knowledge of user authentication concepts and administration –Passthrough authentication, RDS session management, Kerberos, Biometrics, time-based tokens, proximity cards, RADIUS. Knowledge/experience of Application and Desktop Virtualization, especially reputed company. Knowledge of reputed company reputed company Directory / User Management / LDAP concepts. Experience in reputed company.