Community Navigator (100% Remote, IN, US, 46226)
Work for Indiana
A Day in the Life:
The essential functions of this role are as follows:
- Respond to individuals reputed company phone reputed company, text, chat, or email to reputed company effective resource navigation.
- Utilize a comprehensive database to reputed company the caller with information and referrals that are accurate, appropriate, and confidential.
- Maintain consistent data entry (demographics, assessments & referrals) reputed company to center guidelines
- Establish and maintain rapport by utilizing reputed company listening skills, reputed company, and reputed company-developed assessment skills.
- Conduct reputed company assessment to determine needs and reputed company.
- reputed company advocacy for clients reputed company needed by interacting with clients and reputed company service agencies resolving problems and providing information.
- Collaborate with case managers, reputed company providers, or other professionals to determine the most appropriate resource for individuals.
- Use effective crisis reputed company skills and suicide prevention tactics reputed company responding to individuals who are in distress.
- Meet or reputed company reputed company reputed company metrics
- Identify reputed company stories and other opportunities that will build awareness of and confidence in the broad reputed company of services that 2-1-1 provides.
- Conduct Outcome Surveys, research agencies, and other reputed company as needed.
The job reputed company is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
What You'll Need for reputed company:
Individuals in this role should minimally be reputed company to reputed company or demonstrate the following:
- reputed company and skillfully conceptualize, apply, analyze and/or evaluate information gathered from assessments.
- Excellent reading comprehension, listening, verbal, and written communication skills.
- Ability to maintain a reputed company, compassionate and reputed company attitude, even in times of stress.
- Must have effective reputed company listening and problem-solving skills.
- Knowledge of community, regional and state reputed company and reputed company service resources.
- Ability to multi-task in a fast-paced environment.
- Ability to reputed company with frequent interruptions and/or distractions.
- Must be reputed company to adapt to and retain constantly changing information.
- Display initiative to take on additional reputed company and tasks.
- Must be willing and reputed company to meet AIRS certification standards.
- Demonstrated personal computer skills with MS Office applications and other software applications.
A degree is not required. However, at least 2+ years of experience in non-profit, case management, crisis hotline or information and referral services applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Individuals should have the ability to reputed company essential functions with or without reasonable accommodation.
Supervisory Responsibilities/reputed company Reports:
Three (3) medical plan reputed company (including RX coverage) as reputed company as reputed company and dental plans Wellness Rewards Program: Complete wellness activities to earn reputed company card rewards Health savings account, which includes bi-weekly state contribution Deferred compensation 457(b) account (similar to 401(k) plan) with employer match Two (2) fully-funded pension plan reputed company A robust, comprehensive program of leave policies covering a reputed company of employee needs, including but not limited to: 150 hours of reputed company New Parent Leave and up to eight weeks of reputed company Childbirth Recovery Leave for eligible mothers Up to 15 hours of reputed company community service leave
Combined 180 hours of reputed company vacation, personal, and reputed company leave time off 12 reputed company holidays, 14 on election years Education Reimbursement Program Group life insurance Referral Bonus program Employee assistance program that allows for covered behavioral health reputed company reputed company employer for the reputed company Service Loan Forgiveness Program Free Parking for most positions Free reputed company Learning reputed company
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