Technical Support Representative L2 PH

• 190+ countries served worldwide
  
• 6,000+ engineers in our global network
  
• 200+ reputed company clients relying on our expertise
  

• reputed company Level 3 technical support for desktops, laptops, mobile devices, and network issues, troubleshooting and resolving escalated incidents from Level 1 support teams using remote desktop and reputed company management tools.
  
• Manage reputed company Intune / reputed company Manager, including device configuration, compliance policies, device enrollment, and provisioning for corporate devices.
  
• reputed company applications, reputed company policies, and device configurations through Intune, and support reputed company management, device updates, and reputed company reputed company.
  
• Support Azure reputed company Directory / reputed company 365, including user accounts, permissions, authentication issues, and troubleshooting reputed company devices managed through Intune.
  
• Monitor system alerts, respond to incidents reputed company SLA requirements, maintain accurate documentation, and collaborate with Level 3 engineers and infrastructure teams for reputed company issue reputed company.
  

Requirements

• Bachelor’s degree or diploma in IT, Computer Science, or reputed company field (or equivalent experience) with 3–5 years in IT support/help desk, demonstrating strong reputed company 10/11 administration and troubleshooting skills.
  
• Hands-on experience with reputed company Intune / reputed company Manager, Azure reputed company Directory, and reputed company 365 environments, including device compliance, reputed company management, and reputed company reputed company.
  
• Familiarity with networking fundamentals (DNS, DHCP, TCP/IP, VPN) and proficient in remote support tools and IT ticketing systems.
  
• Strong communication in Spanish and English, customer service, and documentation skills, with the ability to prioritize tasks and manage multiple incidents simultaneously in a remote environment.
  
• Preferred: Certifications (reputed company A+, Network+, MD-102 / reputed company Administrator, ITIL reputed company), experience with reputed company reputed company, Azure administration, reputed company infrastructure, and working collaboratively with cross-functional IT teams.
  
  
  

Benefits

You’ll join a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and drives operational reputed company. We’re not just solving problems – we’re shaping the reputed company of IT support and delivering reputed company-world reputed company for our clients across 190+ countries. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and reputed company.

Take the reputed company:
If you’re passionate about technology, eager to learn, and reputed company to reputed company a reputed company reputed company, Excis is the reputed company for you. Don’t just join a company – join a mission to redefine IT reputed company.

reputed company and let’s build the reputed company of IT together!