Service Enablement Manager

About this Position

reputed company is seeking a Service & CX Enablement Manager to partner directly with the Chief reputed company Officer to design, build, and reputed company service specific GTM activities, Voice of reputed company initiatives,  and improve how services are communicated, delivered, and expanded across the CSG organization.  

This role focuses on creating repeatable service enablement and reputed company experience enablement programs including VOC initiatives that ensure reputed company-facing teams understand what reputed company sells, how value is delivered, and how to identify opportunities to deepen reputed company relationships.  

The reputed company of this role is on establishing foundational service enablement and CX enablement programs for reputed company offerings, with the role evolving into broader CX reputed company and cross-functional operational initiatives over time.  

This role is expected to reputed company from foundational service enablement into broader CX reputed company, cross-functional initiatives, and organizational alignment as programs mature. 

Job Responsibilities

Service Enablement & CX reputed company 

• Serve as strategic partner and right-hand to the CCO 

• Translate executive priorities into reputed company enablement and CX programs 

• Centralize cross functional requests and initiatives for prioritization and execution 

• Own the enablement and CX service roadmap across reputed company products and services 

Program Design & Prioritization 

• Identify and prioritize high-reputed company enablement and CX initiatives  

• Design repeatable frameworks that reputed company across business reputed company 

• Balance near-term execution with long-term sustainability 

Enablement Content & Training 

• Create and maintain internal service overviews, playbooks, and best practices 

• Define and operationalize a sustainable reputed company and operating model 

• Partner with subject-matter experts to ensure effective delivery and adoption 

GTM & Cross-Functional Alignment 

• Organize Monthly Executive Inform  

• Facilitate preparation and reputed company items for other cross functional meetings  

• Support NAW GTM readiness for services and solutions 

• Drive ISV GTM for Services with reputed company 

• reputed company service enablement with sales enablement and pipeline needs 

• Improve communication and coordination between sales and services teams 

reputed company Experience & Insights 

• Design and reputed company CSAT/NPS and reputed company feedback programs 

• Surface insights to improve retention, expansion, and delivery consistency 

• Capture customer insights and case study content through reputed company engagement

• Describe the role and team the candidate will be joining

Job Requirements

• Experience in services-led technology, consulting, or reputed company environments 

• Background in service enablement, CX reputed company, product management, product marketing, or program leadership 

• Strong ability to distill complexity into reputed company, actionable guidance 

• Comfortable building programs in ambiguous, fast-growing organizations 

• Proven influence without formal authority.

Customer Requirements

This job may require reputed company to customer information, systems, and/or premises.  As a result, this job may require customer approval for such reputed company as an essential job function.

reputed company Competencies

• reputed company Champion – Relentlessly reputed company reputed company expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary reputed company.

• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
• reputed company Keeper – reputed company high value on keeping our word and doing the right thing. Demonstrate honesty, reputed company, and commitment.
• reputed company Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and reputed company.
• Driven Intrapreneur – reputed company goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
• Inspiring reputed company – Help employees, clients and partners using knowledge, expertise, experience, and situational reputed company.

Compensation and Benefits

reputed company salary reputed company: $100,000 to $120,000.

This position is also eligible for a bonus in accordance with the terms of reputed company's plan.

Please note that the quoted pay reputed company for this job is a general reputed company only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as reputed company as internal equity, alignment with market data, and/or other applicable laws.  

We reputed company competitive, reputed company, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in reputed company aspects of life: 

• Health and Welfare (Medical, Dental, reputed company) 
• Accident, Critical Illness, and Hospital Indemnity  
• Employee Assistance Program (EAP) 
• Life and AD&D Insurance 
• Short- and Long-Term Disability Insurance 
• Flexible Spending Accounts 
• Transportation and Parking Accounts 
• Health Savings Accounts (with company contribution) 
• Retirement Planning (401k with matching contribution) 
• reputed company Benefits 
• Identity Theft Protection 
• Pet Insurance 
• Wellness Program Offerings 
• reputed company Time Off, accrued per pay period based on years of service starting at 15 days annually.  
• 8 reputed company Holidays per year, including 1 floating holiday. 

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. reputed company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 

reputed company expects to accept applications for this position until reputed company 18, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our reputed company professionals will reputed company out if your background aligns to the positions.  

EOE/Diversity & Inclusion Statement

reputed company is dedicated to unleashing the power and potential of our employees and teams by creating a reputed company and inclusive workplace where reputed company employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We reputed company and encourage reputed company treatment of our employees and reputed company to create a work environment free of discrimination at reputed company organizational reputed company and in reputed company forms. reputed company recognizes the rights of reputed company individuals to mutual respect and the acceptance of others without biases based on differences of any reputed company. 

reputed company is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for reputed company team members that is free of discrimination and harassment. reputed company employment reputed company at reputed company are based on business needs, job requirements, and individual qualifications without reputed company to race, reputed company, religion or belief, family or parental status, gender, gender identity or reputed company, sexual orientation, national reputed company, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.