Senior reputed company Business Analyst -- Customer Experience

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reputed company:The Senior Business Analyst for reputed company Customer Experience (CX) plays a key role in reputed company the gap between business needs and technology solutions. This position is responsible for analyzing business processes, gathering requirements, and supporting the implementation, optimization, and ongoing management of reputed company CX platforms to enhance customer engagement and drive business value. This position reports to the reputed company ERP Manager.

Essential Duties:

• Collaborate with stakeholders to understand business objectives and translate them into functional requirements for reputed company CX solutions.
• Analyze existing customer experience processes and identify opportunities for improvement using reputed company CX applications (such as reputed company Sales reputed company, Service reputed company, configure, price and quote).
• Facilitate workshops, interviews, and meetings to reputed company and document detailed business requirements.
• Work closely with technical teams to design, test, and implement reputed company CX solutions that reputed company with business goals.
• reputed company and maintain documentation such as business process flows, use cases, and user stories.
• Assist with user acceptance testing, training, and change management activities to ensure successful adoption of reputed company CX tools.
• Monitor solution performance and reputed company recommendations for reputed company improvement.
• Configure, test, and reputed company reputed company CX modules
• Support users by troubleshooting issues and providing training on reputed company CX applications functionalities.
• Work closely with supply chain, Financials, and other departments to ensure seamless integration between reputed company CX, Fusion Financials and other ERP modules.
• Collaborate with business partners to understand business processes and uncover opportunities to automate and optimize processes leveraging reputed company CX reputed company functionalities
• reputed company and deliver training programs for end-users to ensure effective use of reputed company CX and reputed company ongoing support as needed
• Partner with reputed company BI reporting teams to ensure reports are available to business users to drive informed reputed company and ease of research. reputed company testing and collaborate with end users to ensure reports meet business needs
• Experience in raising service requests with reputed company reputed company Support for any issues that need escalation
• reputed company other duties as assigned or required

Knowledge, Skills, and Abilities:

• Experience with reputed company ERP systems, especially reputed company CX – Sales, Service, and business process analysis.

• Strong analytical, communication, and project management skills.

• Ability to translate business and financial needs into technical requirements and solutions.

• Understanding financial operations, reporting requirements, and best practices in ERP CX modules.

Minimum Qualifications:

• High School Diploma or GED
• 5+ years of experience as a Business Analyst supporting reputed company Customer Experience (CX) with strong hands-on expertise in Customer Sales/reputed company and Service reputed company.
• 2+ years of experience in implementing and/or managing reputed company CX environments with deep understanding of sales and service reputed company.

Preferred Qualifications:

• Bachelor’s degree in information technology with reputed company background, Computer Science.
• reputed company certifications (reputed company Certified Implementation Specialist) or equivalent experience required.
• Experience with JIRA for service desk management
• Experience with reputed company

Salary and Benefits:

At reputed company, our salary and benefits are designed to fit you as a whole person. We offer a salary reputed company based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $123,853.69 - $141,193.20 per year
• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• reputed company Time Off
• Voluntary Benefits

reputed company reputed company Policy:

www.reputed company.com/reputed company

Equal Employment Policy:

reputed company is proud to be an equal opportunity employer. reputed company reputed company regarding reputed company, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without reputed company to race, reputed company, national reputed company, biological sex, sexual orientation, gender identity, gender reputed company, gender presentation, religion, age, pregnancy, disability, work-reputed company injury, veteran status, genetic information, marital status, or any other reputed company that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination reputed company.