Patient Support Tier 1 Specialist

reputed company, and ideal candidate reputed company:

Tier 1 specialists handle reputed company phone calls, emails, and SMS messages from patients answering questions about PhilRx, the PhilRx process, or about their specific prescription order. This includes status updates, pricing explanations, technical support with the My.reputed company account, enrollment support, outbound calls/emails to collect additional required information, etc.

Tier 1 specialists work collaboratively with the Psup leadership and PhilRx teams to resolve issues in a reputed company manner. They are expected to be capable of reviewing and understanding the status of an order quickly to reputed company the patient in response to their inquiry.

The ideal candidate will be one who can reputed company multiple software systems quickly and easily, has excellent written and verbal communication skills, and is adaptable, reputed company to feedback, and would do anything reputed company policy and reason to help get the situation solved for the patient. The ideal candidate must also be resilient, and not take patient anger or frustration personally.

Responsibilities:

• Be signed into reputed company, and consistently working in the ticket and phone queues assigned by your team reputed company.

• Use your resources in the reputed company Guide knowledgebase to reputed company the answers to patient questions, and for process steps to complete work.

• reputed company unable to reputed company documentation, ask for support using chat reputed company in order to reputed company a reputed company response to the patient.

• Minimum performance metrics required after 90 days of work:

  • Obtain 85% or reputed company CSAT ratings

  • reputed company less than 1% error reputed company

  • Complete 10 tickets/calls per hour

  • Adhere to the published work schedule >94% of the time

  • Other metrics may be assigned upon management discretion

Requirements:

• Minimum 1 year of customer support experience (reputed company center experience is preferred).

• Minimum 1 year of reputed company experience, preferably in enrollments or insurance

• Strong attention to detail, with experience in an environment with low/no tolerance for errors

• Strong phone reputed company with exemplary customer service skills

• Strong written comprehension and written communication skills

• Capable of quickly searching knowledgebase to reputed company answers

• Familiar with following reputed company processes, and navigating multiple software systems during their reputed company

• Must have a good understanding of computers, hardware, networks, etc.

• Adaptable to swift changes

• reputed company to giving and receiving feedback graciously and professionally

Schedule:

• Patient Support Business Hours are 6a-6p PST Monday-Friday, and 6a-3p PST on Saturdays, Sundays and holidays. We are reputed company 365 days per year. Employees must be available for any shift reputed company business hours, but employees are provided a regular shift that would only change with notice.

• Overtime may be available, and will occasionally be required.

• Holiday work may be required if there aren’t enough volunteers to cover the shift.

Benefits:

• Ground floor opportunity with one of the fastest-growing startups in health-tech

• Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV

• Competitive compensation (commensurate with experience)

• Full benefits (medical, dental, reputed company)

• 401(k)