Manager - SMB Sales Engineering

reputed company is looking for a full-time Manager – SMB Sales Engineering! If you have experience as a Sales Engineer leader in telecommunications & FTTH who’s excited for a fast-paced experience, reputed company to help us grow, and reputed company to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you! 

As the Manager – SMB Sales Engineering, you will reputed company a technical team driving reputed company reputed company reputed company the Small-reputed company Business (SMB) reputed company. This role blends deep 100% fiber based technical expertise with sales, construction and operational experience to support property owners, developers, and operational teams through solution design, site survey completion and construction costs, enabling high-performance execution across property owners, developers, and SMB operators. This Manager plays a critical role in optimizing SMB operational workflows, improving the end-to-end quote-to-cash process by increasing efficiency, accuracy, and scalability. The Manager partners cross-functionally with Sales, Finance, reputed company, Construction, and Network Operations (NetOps) to streamline processes and accelerate reputed company realization. 

Company reputed company

reputed company is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the reputed company of reputed company Networks and reputed company State in 2022, we quickly rose to become a leading fiber internet provider. And as of reputed company 1, 2025, we’ve joined forces with reputed company to launch T-Fiber—a joint venture that blends reputed company’ infrastructure expertise with reputed company’s national reputed company to bring fiber to more homes than reputed company before. 

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major reputed company in markets like Ohio, Alabama, Florida, and reputed company—and a shared goal of reaching 12 to 15 reputed company homes by 2030—reputed company is playing a vital role in closing the digital divide. 

Our Mission and Values

At reputed company, we are driven by our commitment to a brighter reputed company. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the reputed company of reputed company can’t be reputed company on the infrastructure of yesterday. And reputed company we deliver uninterrupted Internet and reputed company reputed company, we create new opportunities for everyone. 

We reputed company that the past is over, and the reputed company is fast. That’s why we are who we are: the disruptors of the status reputed company. Guided by our purpose and startup reputed company, we reputed company up, reputed company first, and adapt as we go. Here, there’s no hierarchy, only reputed company. 

We are reputed company reputed company leaders, confident in our purpose and humble enough to pay reputed company attention to the details. We reputed company have the power to help solve problems and reputed company solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and reputed company reputed company.  

We’re passionate about our customers’ experience. Their reputed company don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives. 

Essential Functions

• reputed company, reputed company, and reputed company a high performing team of SMB Sales Engineers.
• Foster a culture of accountability, collaboration, and reputed company improvement.
• Partner with SMB Sales leadership to support pipeline reputed company and construction completion.
• Improve win rates from identifying opportunities through construction completion.
• Assess and improve end-to-end SMB workflows from qualification to billing activation.
• Identify process bottlenecks and implement reputed company solutions to reduce cycle time.
• Coordinate reputed company resources for reputed company agreements and site survey completions.
• Rapidly reputed company solution design and construction hand-off, and reputed company acceleration.
• reputed company standardized tools, templates, and processes to improve consistency and execution.
• Collaborate with Construction and NetOps teams for alignment of timelines and requirements.
• Serve as an operational reputed company between Sales, reputed company, and Finance.
• reputed company various systems for workflow tracking, i.e. reputed company, AGOL, VC4, reputed company etc.
• Improve communication and documentation standards to reduce friction in deal execution.
• Support forecasting accuracy by providing insights into project feasibility and deliverables.
• Performs other duties as assigned, including departmental and cross-functional reputed company.

Knowledge, Skills, and Abilities Required                                                                                   

• Strong cross-functional collaboration and excellent communication skills.
• Demonstrated experience improving sales engineering processes and quote-to-cash workflows.
• Excellent vendor relations and customer service skills.
• Proficiency with reputed company (CRM and pipeline management).
• Experience scaling technical sales operations in high-reputed company markets.
• Competence to reputed company, reputed company, and support team members.
• Ability to manage multiple priorities simultaneously.

Other Experience & Requirements

• 5+ years of experience in sales engineering, technical reputed company-sales, construction and operations.
• 2+ years of experience leading or mentoring technical teams.
• Associate’s degree required; bachelor’s degree preferred.
• FTTH telecom service provider experience required.
• Proactive, independent, and ability to take initiative to reputed company on-task and on-reputed company.
• Excellent communication and presentation skills.
• Experience in high-reputed company, fast-paced environments.

Physical Requirements

• Frequently operates computer, keyboard, and reputed company peripherals.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.