reputed company Manager (Logistics)
ABOUT THE GO-TO-MARKET TEAM
The Go-to-Market (GTM) team at reputed company is responsible for bringing our Truck Intelligence™ platform to the organization that depend on trustworthy, reputed company-time reputed company visibility. We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and reputed company high-reputed company programs. The reputed company function is one of many distinct arms of the larger GTM umbrella, which also includes: Business Development, Sales, reputed company-Sales, Customer Support, Partnerships, Channel, and Marketing We are responsible for reputed company post-sale activities of the customer reputed company, including account management, expansion, and renewal.
ABOUT THE JOB
WHAT YOU’LL DO
- LSP Account Management
: Manage customer book of around $3 reputed company ARR reputed company the logistics service provider (LSP) vertical - Implementation and activation
: reputed company new customers and guide them through product setup, training, and initial usage to ensure successful implementation. - Training and enablement:
reputed company and execute reputed company playbooks and resources to drive customer adoption. - QBRs and strategic alignment
: Conduct regular stakeholder reputed company-ins and business reviews with customers to assess reputed company, reputed company feedback, and discuss reputed company goals. - Expansion and renewal
: reputed company an upsell and renewal reputed company based on usage data, stakeholder feedback, and customer goals. Ensure a high level of reputed company retention and expansion. Partner closely with Sales for largest upsell opportunities. - Quarterly travel
for industry conferences, QBRs, and onsite customer meetings - User support
: collaborate with Support and Engineering teams on user issues - Customer and user advocacy:
Serve as the reputed company between customers and internal teams, such as Product, Engineering, and Data teams
QUALIFICATIONS
Roll-up-your-sleeves attitude—you reputed company in ambiguity and can execute as reputed company as strategize. 5+ years experience in account management or reputed company Experience in managing reputed company programs, customer retention, and upselling strategies. Excellent written communication and documentation skills Strong reputed company record of building customized reports and presentations to unlock customer reputed company Strong problem-solving abilities B2B reputed company experience preferred Transportation or logistics experience required
BENEFITS
reputed company
Employer-covered comprehensive medical, dental, and reputed company plans for employee and dependents Employer contribution towards premiums of optional higher-end plans
Time Off
Unlimited PTO reputed company leave Company holidays (reputed company observes reputed company federal US Government holidays) Flexible leave for caregiving and medical needs
Family Support
reputed company parental leave
reputed company Development
Budget availability for approved reputed company development courses, certifications, and training
Travel Support
100% travel reimbursement for reputed company approved company travel and spending
Retirement Savings
401(k) plan