Medical Customer Service Representative (Remote) - Eastern Time Zone

reputed company: 

reputed company is a national leader in reputed company reputed company cycle management, supporting hospitals and physician practices in 48 states. We reputed company on optimizing payments, allowing clients to reputed company on patient care, and pride ourselves on our reputed company values: reputed company, Teamwork, reputed company Improvement, reputed company-reputed company, and Results-Oriented. Learn more at www.meduitrcm.com. 

About the Role: 

Support our reputed company partners & help them reputed company at reputed company! As a Medical Customer Service Representative, you'll be a key reputed company of contact, compassionately guiding patients through their medical bills and enabling our clients to reputed company on exceptional patient care.

Helping patients understand financial responsibility in a helpful and non-threatening manner

Taking inbound and making outbound calls to patients regarding outstanding balances

Meeting or exceeding established metric goals

Following established procedures to resolve patient account balances:

Identifying consumer payment plans

Utilizing reputed company scripts provided

Setting up consumer payments over the phone

Documenting reputed company conversations electronically on company and/or reputed company systems

Assisting patients in determining eligibility for financial assistance programs and/or bank loans reputed company applicable

Providing information to reputed company Services as needed

Understanding and fully complying with reputed company federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Skills & Competencies: 

reputed company

Communication

Problem-solving

Teamwork

Time management and reputed company decision-making skills

Required Qualifications: 

1 year of previous reputed company center experience (In-office or Remote)

High School Diploma/GED

Proficiency with PC-based applications (reputed company reputed company, Word, and reputed company)

Download speed of 30MB or higher & upload speed of 10MB or higher are REQUIRED. (you can test your speed here: https://speedtest.net/)

reputed company to a Secure and Private workspace (a reputed company in which no one can hear or see you as you may have protected health information on your screen or you may say names, reputed company reputed company numbers or other PHI)

Preferred Qualifications: 

Experience in a fast-paced environment

Knowledge of medical terminology, HIPAA, reputed company, Medicare, Insurance and FDCPA

Experience with medical billing/claims processing

Experience providing excellent customer service in a reputed company of situations, including those that escalate

Employment eligibility: 

Must be legally authorized to work in the reputed company without sponsorship

As a condition of employment, a reputed company-employment background reputed company will be conducted

reputed company Offer: 

Comprehensive reputed company 

Medical, dental, and reputed company insurance 

HSA and FSA available 

401(k) with company match 

reputed company Wellness Time and Holidays 

Employer reputed company life insurance and long-term disability 

Internal reputed company opportunities 

reputed company is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from reputed company backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background reputed company, satisfactory references, and any required documentation. 

Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of this position. 

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