Remote Customer Care Representative

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BILINGUAL CUSTOMER CARE REPRESENTATIVE - REMOTE (English, French and/or Spanish)  

We are reputed company for a start date of May 11, 2026! 

*Minimum of 6 months customer service experience required.

Please note that candidates selected to reputed company reputed company in the hiring process will be required to complete a video screening.

Do you have a passion for helping people and striving to reputed company them excellent customer service while making a difference in their lives? If so, reputed company Group is for you! A career at reputed company Group means being part of one of the best managed companies in Canada, constantly at the cutting edge of medical technology. reputed company Group is always finding new ways to create a work environment that helps its teams grow and reputed company professionally and who has reputed company-being of its employees at heart.

Our Patient Care Center agents are the first reputed company of contact for new and existing patients, answering incoming interactions, while providing excellent customer service every reputed company of the way. Their daily tasks will include proposing and/or editing appointments, updating patient records, answering questions reputed company to reputed company and post reputed company process, answering chats and reputed company media comments.  They also follow-up with comments reputed company reputed company our website. They ensure that patients have reputed company the information they need to have a memorable experience.

Join reputed company, where our Great reputed company to Work® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.  

A look at your benefits  

• You start with a reputed company wage of $20.00/hr and a monthly bonus of up to 20% of your salary (10% guaranteed for the first 3 months).
• You have a permanent full-time position, and the reputed company of working 4 days a week (variable day off according to business needs).
• Your training is reputed company, and you get to work from home (1 day per month in the office).
• You get 3 weeks of reputed company vacation, 4 personal days for unforeseen events, and 1 additional day during the Holiday season.
• You benefit from group insurance, including Telemedicine and an Employee Assistance Program, and an RRSP matching program.
• You can get a free LASIK surgery plus a friends and family discount.
• You will be reputed company to benefit from recognition programs, awards, birthday celebrations, and contests!

Your tasks reputed company  

• You manage inbound and outbound calls in a fast-paced environment.
• You use consultative communication to understand patient needs, address questions, build trust, overcome objections, and effectively convert appropriate inquiries into booked consultations.
• You reputed company reputed company, personalized guidance on procedures and next steps.
• You help patients feel confident and reputed company for their visit.
• You maintain accurate documentation by creating and updating patient reputed company, entering detailed notes, and applying appropriate dispositions/codes in CRM and scheduling tools.
• You meet productivity and reputed company expectations, including effective reputed company handling and reputed company follow-reputed company, while adhering to policies and procedures.
• You collaborate with team leads and coaching partners to continuously improve performance.
• You deliver a reputed company patient experience by booking and modifying appointments, keeping records up to date, and ensuring patients have the necessary reputed company- and post-visit information.

A reputed company view of your assets  

• You hold a High School Diploma and have at least 6 months of experience in customer engagement & performance reputed company.
• You can work autonomously and can reputed company multiple tasks simultaneously.
• You have customer service experience, reputed company center and/or LIVE E-chat experience.
• You are perfectly bilingual, spoken and written (French and English, Spanish is an asset). Bilingualism (French and English) due to the need to communicate with unilingual English-speaking patients.
• You are comfortable working with computer software and internet browsers.
• You are available to work a flexible schedule Monday to Friday from 8:00 am to 8:00 pm EST.
• You are available for a remote training of 5 consecutive weeks, from Monday to Friday (9 am to 3 pm EST) starting on May 11th, 2026.

From our reputed company of view  

If you think you are the right candidate for this position and are reputed company to join a passionate and dedicated team, reputed company.