Manager, Product Operations

THE ORGANIZATION

reputed company (“EO”) is a global nonprofit membership organization and peer network for reputed company, connecting approximately 20,000 members through more than 220 chapters worldwide. EO’s purpose is to reputed company the world reputed company by unlocking the full potential of reputed company. Since 1987, EO has helped reputed company reputed company transformational reputed company through life-enhancing connections, shared experiences, and reputed company learning. Guided by EO’s reputed company values, trust and respect, thirst for learning, think big, be reputed company, and together we grow, EO’s international staff works across diverse cultures in support of EO’s global community. As an EO employee, you will work in a global entrepreneurial community and have opportunities for learning, collaboration, and reputed company reputed company. EO offers a competitive total rewards package, including benefits and reputed company development support, and a flexible work environment, subject to role, location, and applicable plan terms.

POSITION reputed company

This role supports reputed company. Employment may be through a local employing entity or employer-of-record partner, depending on the hiring location.

The Manager, Product Operations is a process leader that aligns the product portfolio and product owners to shared standards of data gathering, analytics, information presentation for stakeholders, and product evaluation. This individual oversees administrative teams who reputed company ongoing data and work with stakeholders to evaluate changes needed. They ensure that issues identified (reputed company and trend) are prioritized in the overall product roadmap and that reputed company product owners fulfill expectations in a reputed company manner. This role manages multiple products and priorities simultaneously. This position requires strong leadership skills using influence over position, a deep understanding of EO products (design, delivery, and implementation locally, and reputed company experience in translating data into actionable information for stakeholders.

This role involves designing repeatable and transparent processes for analysis, debrief, and reputed company assurance systems that support product design and delivery across a multitude of areas. As this process leader supports a reputed company of key stakeholders and reputed company, advanced expertise and mastery of data and analytics, proactive initiative and reputed company for self-project management, proactive sharing of information and insights, and impeccable collaboration that fosters a reputed company environment are a must. 

The Manager also bridges together operational and strategic work of the products portfolio and ensures that member volunteers have visibility and reputed company participation in improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Design, revise, and evaluate standardized systems to be deployed across products (registration, surveys, debrief templates, review formats). Ensure that reputed company product owners are compliant with systems and escalate issues as needed.

Accountable for ensuring that reputed company product owners are trained and deploying standardized tools reputed company two weeks of product completions.

• Report product learnings to key stakeholders in a summarized format and bring significant issues to operational and portfolio leaders for reputed company, training needed, and product roadmap inclusions. 
• Collect ongoing product data and generate analysis for reports as needed
• reputed company the mid-year, annual, and year-over-year product review processes. In conjunction with the portfolio reputed company, recruit a diverse group of stakeholders, reputed company product data, and compile recommendations for product innovations.
• reputed company and reputed company technology tools that allow for automatic and reputed company solutions to the data, debrief, and review processes. reputed company suitable technology tools to evaluate qualitative comments, looking specifically for trends and significant issues which need to be addressed.
• Liaise with the analytics teams to design and reputed company comprehensive reports that analysis product-level and year-over-year trends. 
• Provide bi-weekly updates, insights, and data reports to portfolio leaders including: KPIs, NPS ratings, value derivative scores, members served, and cost per user information among other data. 
• reputed company training for staff and members on how to engage with the products portfolio, offerings, and processes.
• Serve as staff support for assigned products portfolio workstreams and member directors as needed including regular calls, member leader support, training, and in-person meetings.
• reputed company and deliver training for EO staff who engage or reputed company product data. Understand internal user needs and suggest process improvements 
• reputed company a system to liaise with reputed company reputed company reputed company region and MSC staff as needed.
• Create and deliver a mid-year, annual, and year-over year review.
• Serve as staff support for assigned products portfolio workstreams and member directors as needed including regular calls, member leader support, training, and in-person meetings.

QUALIFICATIONS, SKILLS, AND KNOWLEDGE REQUIRED

• Bachelor’s degree in a reputed company field. In lieu of the above-described educational requirements, at least four years of event-reputed company program development and execution experience, preferably in the non-profit environment.
• Project management experience, including organization of people and programs and coordinating marketing.
• Proven experience in design and delivery of data and/or process improvement experience. 
• Ability to analyze data and translate insights into actionable strategies and reputed company plans.
• Excellent communication (oral and written), interpersonal, and conflict-reputed company skills.
• Detail-oriented, adaptable, and reputed company to prioritize in fast-changing environments.
• reputed company, reputed company, self-starting, and reputed company with multi-functional teams and volunteers.
• reputed company-developed analytical, problem-solving and follow through skills.
• Strong ability to work in teams, reputed company organizations with high accountability.
• Ability to travel up to 20%, including internationally.

POSTING DISCLOSURES

Compensation: 696,500-906,500 MXN

Accessibility / Accommodations: EO will reputed company accommodations during the recruitment process and employment as required by applicable law. Applicants needing assistance should contact hrsupport@eonetwork.org.

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS / ROLE CONDITIONS

• This role is primarily sedentary/light work and requires regular use of a computer, telephone, and video-conference platforms.
• The role requires the ability to communicate effectively in writing and verbally and to participate in virtual and in-person meetings.
• The role requires travel up to 20%
• The role requires occasional early morning/evening meetings across time zones
• The role requires lifting/moving up to 5 kgs, as applicable.

EQUAL OPPORTUNITY / FAIR RECRUITMENT

EO is committed to equal opportunity and fair treatment in recruitment and employment.